Learning (1): Learn To Phone.

Face-to-face conversation, facial expressions and gestures can help us express our thoughts and feelings.

However, if you talk on the phone, you can only rely on language, so you should pay special attention to the art of conversation while making phone calls.

In modern society, there are many things to be discussed, inquired, notified, solved through telephone.

On the phone, you can meet many people who do not see you or see you very little, because you have more contact on the phone, so you will have a certain impression when you hear your voice.

This impression may be good or bad.

If he had a good impression, he would talk more with you and solve the problem smoothly.

If you don't get a good impression, you may gather in a few words.

So though you are facing a life without device, you must be able to imagine the person who answers the phone in the distance, as if faced with him.

Some people can't do this. They are usually nice to people. But a phone call is mechanical, monotonous or even harsh. It sounds like a quarrel, which makes people sound very unhappy.

This is because he did not use his imagination and could not be as friendly and courteous as face-to-face conversation.

When you make a phone call, your partner can't see you completely because of your gestures, smiles and movements.

Therefore, your kindness, kindness and goodwill depend entirely on your language and voice.

In peacetime, your voice is not very good, your language is not very particular, others can also see your attitude and behavior and your facial expression.

But on the phone, all voice is only expressed by voice.

So you must carefully control your tone, so that your tone can convey your friendship gently, kindly and pleasantly. At the same time, your lips should clearly convey the content of your conversation.

Please note that your mouth is facing the microphone, your lips should be about half an inch away from the microphone, the volume should not be too big or too small, the articulation should be clear, the speaking speed is slightly slower than the normal speed, if necessary, repeat the important words two times; the time, place and number must be clearly explained.

Sometimes, even if the person who answers the phone is not the person you are looking for directly, you should treat it with a friendly and courteous attitude.

They may be friends of your friends, maybe your friends' parents, brothers, sisters, colleagues, assistants...

Even if they are friends or company operators, you should not neglect them, because they are friends on the phone you should make.

With the development of science and technology and the improvement of people's living standard, the popularity of telephone is getting higher and higher.

It seems that it is very easy to talk on the phone, talk with the other side of the microphone, and feel that it is as simple as talking to the face-to-face. Otherwise, calling is very particular. It can be said to be a knowledge and an art.

When you call, don't think that it's easy to be confused. (1) first voice is very important. When we call a unit, if we connect it, we can hear the friendly and graceful greeting of the other party. It will be very pleasant in our heart, so that the dialogue between the two sides can be carried out smoothly and have a better impression of the unit.

If you pay attention to your behavior on the phone, you will leave a different impression on the other person.

Similarly, "Hello, this is XX company", but the voice is clear, melodious, the articulation is crisp or not, the impression which left to the opposite party is completely different.

So remember that when you answer the phone, you should have a sense of "I represent the corporate image".

(two) with a happy mood, we should keep a good mood when we call, so that even if the other person can not see you, you will be infected by your cheerful tone and leave a good impression on you.

Facial expression affects the change of voice, so even in the phone, it is necessary to face the mentality of "the other person looks at me".

(three) correct your posture. You must not smoke, drink tea or eat snacks during the phone call. Even if you are lazy, the other person can listen.

If you are bent on your chair when you call, your voice will be lazy and listless. If you sit upright, your voice will be pleasant and vibrant.

So when you call, even if you can't see the other person, you should regard it as your partner's eyes and pay attention to your posture as much as possible.

(four) quickly and accurately answer the modern staff's busy business. There are usually two or three telephones on the table. When you hear the phone ringing, you should pick up the receiver accurately and quickly, preferably within three tones.

The phone rings for about 3 seconds. It's impolite to wait for a long time without a phone call or to keep the person waiting. The other person will be very impatient when waiting, leaving a bad impression on your unit.

Even if the telephone is far away from us and there are no other people nearby, when we hear the phone ringing, we should pick up the receiver with the fastest speed. This attitude should be owned by everyone. This habit should be cultivated by every office worker.

If the phone rings five times to pick up the microphone, you should apologize to the other person first. If the phone rings for a long time, pick up the phone just "hello", the other party will be very dissatisfied, it will leave a bad impression on the other side.

(five) record the 5W1H skills carefully and clearly.

The so-called 5W1H refers to: When (when), Who (He Ren), Where (where), What (why), Why (why) and HOW (how to do).

These data are very important in the work.

Calling and answering the phone are of equal importance.

Telephone records should be concise and complete, depending on 5W1H skills.

(six) understand the purpose of calling. The telephone calls during work hours are almost all related to work. Every phone call is very important and must not be perfunctory. Even if the person is not there, it is forbidden to say "no" and hang up the phone.

When you answer the phone, you should try to ask the reason as far as possible and avoid any mistake.

We should first understand the purpose of each other's calls. Even if we can't handle them, we should record them carefully and explore the purpose of each other's euphemism.

(seven) when you want to finish your phone conversation before you hang up the phone, you should put it on the side of the calling party, then leave each other politely, say "good-bye", and hang up the phone. Don't hang up the phone just after you finish talking.

(two) to go out to work and contact with the unit at any time; (three) to go out to do business should inform the place and telephone; (four) delay the visit time should contact the other party beforehand; (five) use the fax machine to pmit the document, then contact by telephone; and (six) do not tell others easily in your home phone;

It is usually not more than ten minutes to borrow other units.

In case of special circumstances, you must first ask the other person for permission and understanding when you have to call long time.