The Purpose Of Effective Communication And Communication

Effective communication of purpose and problem of communication

Self checking

1, do you agree that the purpose of communication is to establish a kind of interpersonal relationship?

2, do you agree that communication needs to be identified?

Twenty-first Century is a time of intense competition. As a successful professional manager, we should not only have the ability to deal with problems and setbacks, but also build good relationships with customers, colleagues, partners and suppliers.

Therefore, to enhance communication skills and operate well in interpersonal relationships has become an important guarantee for career success.

Communication is not an instinct, but an ability.

That is to say, communication is not natural born, but training and training in practice.

There is another possibility, that is, we have the potential to communicate, but this potential ability is suppressed because of various reasons in the process of growing up.

So if you want to get ahead in your life, you must learn to communicate.

Chinese children can speak very well on the stage, and when they arrive at the stage, they will not be able to speak.

What is the reason?

Combined with the foreign situation, it is found that the main reason for this phenomenon is that Chinese parents often suppress their children and do not allow him to make too many comments.

As a result, when children grow up, most of them do not speak much when they express their opinions. When he does not need to speak, he tells a lot of jest.

It can be seen that Chinese parents have not trained their children in communication.

(1) what to say.

(2) do not say anything.

When you are young, you should pay attention to training yourself to speak appropriately and appropriately, so when facing many people in management, you will be very easy to get the favor of others.

Whether people can understand your question and whether you can accept your idea is a result of communication.

Let's see what the purpose of communication is.

Communication has four purposes:

(1) control the behavior of a member.

(2) motivate employees to improve their performance.

(3) expressing emotions.

(4) circulation information.

Control the behavior of members

If your subordinates do what you want to do, it will not be known if they do not communicate. So the first purpose of communication is to control the behavior of members.

In other words, does your subordinates do what you want to do? If he doesn't know, do you notice?

When I went to Suzhou, I often lived in Sheraton Hotel.

The foreign general manager of this hotel is Dutch. He has taken a Chinese name to him, called "Lotus day".

Every time I visit Sheraton, Suzhou, I almost always see him, whether in the morning or at noon, whether in the afternoon or in the evening.

I once had a chat with him, and I said, "boss, I always see you so busy every time I come."

His answer is simple: "Sir, if the hotel wants to make it really like a five star hotel, I have to go up and down about thirty times a day."

He went on to say that he seldom spoke, but his hands kept on pointing out that when the position of the assistant station was not right, his hand would be pointing at once; when eating a buffet, a pots and pans were not laid, his fingers would be pointed at once; when a young lady's voice was too loud and too slow, he waved it with his fingers.

He ran up and down like this. Even in the swimming pool, he stood there and looked at it with his hands.

Suzhou Sheraton is the best hotel in the Yangtze River Delta region. It has nothing to do with the general manager.

Communication is simple, that is, the contact between people, not to run up and down, where is it possible to contact with subordinates?

Motivate employees to improve performance

The second purpose of communication is to motivate employees, that is, to improve their performance.

Since the invention of computer, there was a problem. Everyone thought sitting in front of the computer was at work. In fact, this is a wrong idea.

Only computers can't do anything.

Some people say that computers can compose music. Which famous song in the world is made by computers?

Someone told me that the computer can draw. Which painting in the world is a computer drawing?

The Japanese also invented a computer that can write the brush, but which famous tablet is written by computer?

So the computer is just a tool.

Since the invention of computers, there has been estrangement between people.

Everyone sits in front of the computer and goes to work, so people lose their motivation.

If you are a supervisor, do not always sit in front of your computer, but you should go out for a walk. This will lead you to discover two things:

First: not every employee is typing something when he is typing there.

The second part: the connection between people can not be connected by themselves.

Every employee sitting there is a pearl, but if there is no string in the middle, this pearl necklace can not be hung.

At this point, as long as you take the initiative, you are the middle of the line, to help them string together is a very simple matter.

Therefore, managers do not meet every day, they look at their computers everyday, but they go out to connect them. This concept is called motivating employees.

Eisenhower was commander in chief of the Allied forces during the two World War.

On one occasion, he saw a soldier digging a trench from morning till night. He went up to him and said, "are you well now?"

I'm digging here day and night. "

Eisenhower said, "I think so. Come up, let's go."

Eisenhower took him around in the camp and told him what kind of pressure he was scolded by the chief of staff after a general's pain and a few stars hung on his shoulders, the pressure that he could not sleep the night before the battle, and the confusion of the future.

At last, Eisenhower said to the soldier, "we are two alike. Do not see you in the pit. I am in the tent. In fact, who is suffering is not known yet. Maybe when you were not dead, I was crushed to death by pressure."

After walking around the pit, the soldier said, "general, I think I'll dig my trench."

This story shows that communication is an incentive.

Managers in corporate governance, subordinates generally do not know what you are busy with, you do not know what he is thinking, you may not understand his pain, you do not necessarily know what he is doing, in fact, this is the loss of incentives.

Especially for those companies that use compartments and separated offices, as a supervisor, you should make up for this problem, and often come out and walk around, even if it is ten minutes in the morning and ten minutes in the afternoon, it will have a great impact on your company and your subordinates.

In management, this is called walking management.

Many big companies object to putting everyone in a small room, and their management is also the case.

Expressing emotion

What is emotion?

In business management, emotion refers to a kind of satisfaction or frustration at work.

The famous Amway Corp has an advantage. Unlike ordinary companies, it always hangs pictures of heroes.

The company has a good habit of finding a successful salesperson every time, telling him to tell the story to others, then finding a failed salesman, telling his frustration to others, letting everyone communicate with each other, and finally putting together five successful and five failures, so that everyone can communicate with each other again.

The success of Amway has much to do with this emotional sharing.

Circulation information

The experience of Japanese is particularly worthy of recommendation for the communication of information in circulation.

Japan is a very united nation.

Their supervisors are seldom handed over on the same day when they are pferred, and they work together for a period of time, usually half a month or at least a week, which means that this communication will not break.

Secondly, there are few old staff in Japan who leave their new staff regardless.

You see, in Japanese companies, you often find an older Japanese with a young Japanese. This is called a hen with a chicken.

Third, the Japanese rarely leave without saying a word, leaving nothing behind.

They usually have a memorandum for the successor to continue reading.

In such a large number of enterprises in China, it is rare to see a supervisor who left a memo behind the handover.

Fourth, the Japanese will continue to do all their relationships without breaking up, so they will bring new cadres to visit government officials, peers, and even rival competitors and big clients when they hand over their business.

Finally, when the Japanese do things in every country, they are very interested in intelligence in this country.

Take Japanese businessmen in China for example. They have a book every month, called China intelligence.

It has written a secret word like a secret file, and its management and circulation are quite strict.

Only Japanese can read it themselves.

So when you ask Japanese about our company, they know it very well.

In turn, we asked the Chinese: "is Prime Minister Koizumi married?"

Many people are in a fog.

The rise and prosperity of Japanese enterprises is closely related to their failure to break the communication of information. Because once information breaks, everything will start over, and a company can not easily cultivate a manager.

Investing in them is not a white vote?

This is the place that deserves our deep consideration.