Nine Steps To Establish Customer Trust

At the beginning, the top salespeople kept asking questions, "what interests do you have?"

Or "why do you buy your car now?"

"Why do you do your current job?"

Open the topic and let the customer begin to speak.

Because in modern life, few people are willing to listen to others, everyone is eager to express their opinions.

So if you can do a good job of listening at the very beginning, you and his sense of trust are already established.

For example, "you look great and handsome today!"

And it comes from sincere praise, not perfunctory.

Remember, praise builds trust.

The customer may not be right, but as long as he is right, you should start to identify with him.

We all know that people speak faster and slower, as I speak faster, so usually I can communicate with customers faster, and I speak slower customers will lose a lot of trust and influence.

So when I sell every time, I will constantly adjust.

If you don't have a complete product knowledge, customers will not trust you if they ask three questions.

Usually, when a person does not know a book, he reads the cover of a book to judge whether the book is good or bad.

Before a person knows another person, he looks at his clothes.

So dress is very important for a salesperson.

Remember, always dress for success and dress for victory.

It is best to thoroughly understand the background of customers before visiting customers, so that customers will have more trust in you.

Because customers often say, "OK, if you are right, then prove it to me!"

So witnessing is very important.

I remember when I was promoting training courses in the United States, someone said, "why should I listen to you?

Do you think this training can help our company? "

At this point, I will show show that we helped IBM, helped HP and helped Xerox record.

Customers see that we have this ability, in turn, will ask to listen to your product introduction.

But if you don't have the testimony of these big customers, customers may not even listen to you, because you are wasting his time.