The Key Points And Taboo Of Receiving Customer Calls

1. The sound of smiling.

Even if you don't see people talking to you, you should treat them as if they were in front of you.

They have been watching your voice, including intonation and mood, and you need to put all your attention on the phone.

Your attitude should be polite, sound moderate, clear and soft, do not shout or sound on the phone.

Interestingly, if you want to make your phone sound good, you try and smile, but when you hear your voice, it's like you are smiling.

You can try this experiment. It's very effective. People can tell you whether your mood is happy or annoyed by your voice.

2, office telephone etiquette

(1) answer the phone.

In a multinational office, calls must be answered after the second ring.

The company should answer the phone very regularly. After courtesy, it will first announce the name of the company or department.

Such as: "Hello, Yuesai.

Can I help you? "If you are a secretary, you should say," Hello!

This is the Office (Mr. / miss), I am (name).

Can I help you? "Don't pick up the phone and ask," Hello!

Who are you looking for? "

If you can't make a phone call more than four times at a time, pick up the phone and apologize to the other person: "I'm sorry to have kept you waiting."

When the person on the phone explains who to look for, there are three situations. One is that I just answered the phone; two is myself, but he is not answering the phone; three, he is not in the office.

In the first case, he said, "I am. Who are you?"

In the second case, the receiver said, "he wants to be on the side. Please wait a moment."

In the third case, the receiver said, "sorry, he just went out.

Would you like to leave a message? "

Never say "no", just hang up the phone. The caller needs to leave a message. He should clearly give name, unit, telephone number and message, but he should pay attention to succinct speech and save time.

I often make long-distance calls from the United States to find friends in my country, but because his colleagues or family members are rude, I can't leave messages, wasting a lot of money and time, and I need to dial again to find someone.

It's easy to make a speech for your colleagues. It's not difficult. Then this helps and helps two people. Why not?

It's best to call him when others are convenient, not just when you are convenient.

The conversation can start like this:

"Is it appropriate to talk with you now?"

You should also consider whether others are convenient to talk with you on the phone for a long time.

When you end the phone conversation, you should always ask the person on the phone to ask for it. Then you can say goodbye to each other, say goodbye, and hang up the phone. Don't hang up the phone just after you finish talking.

No matter what the reason is, telephone interruption, the first person to call should redial.

If you talk to someone in his office, and suddenly he receives an urgent call, you should ask, "should I go out for a while?"

And when he answers the phone, he should say, "I'm sorry, I have to answer the phone."

When you talk, pay attention to the background.

There is too much television or radio. Please try to make it lighter.

When you make a long-distance call to someone to ask for help, just when the other party is away, you should choose the right time to fight again. It is best not to let the other person call back, because the other person may worry about the expensive telephone bill.

If you dial the wrong number, you should say, "sorry, I dialed the wrong number."

If you receive a wrong call, you should be polite enough to tell the wrong person to dial the wrong number, ask him to redial again and not embarrass the other party.