What Are The Requirements For Personalized Service?

1, there is a need for more active services.

2, there is a need for more flexible services.

3 requires exceptional services, that is, someone who meets the guest's occasional special needs in a more routine way.

4 requires more specific and subtle services: guests arrive at Hotel consumption, not only for all kinds of physical products, but also for a relaxed atmosphere, good memories and considerate services.

5, it requires a better emotional input. Employees can only put their emotions into the service of one move, one person and one thing in order to make their service to a higher standard.

6, we must have good normative service as the premise and foundation.

Personalized service must be based on the premise and support of standard services. If the stay is only satisfied with standard services, and not to the development of personalized services, the management and quality level of hotels will be difficult to reach a new level.

7 requires the waiter not only to have higher professional skills and professional ethics, but also to have strong psychological endurance, ability of analysis and judgement, emergency handling ability, especially in the position of guests to carry out "pposition thinking", understanding, understanding, considerate guests.

8, we need to gradually establish norms that suit individual service requirements.