The Red Dragonfly Boot Is Peeled In A Month Because No Invoice Clerk Refused To Change It.

2010/5/14 9:17:00 36

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On the morning of May 13th, a complaint call made by a Fuzhou surnamed Huang consumer complained about the famous red dragonfly of Wenzhou.

Huang said he bought a pair of ladies' boots in April at the Red Dragonfly store in Changle, Fuzhou, but did not wear it for a month and began to peeling. She thought it was the quality problem of shoes.

However, the staff in the shop will not be refunded on the grounds that they have no invoices.

This made her very angry. Did the 400 yuan boots be scrapped?

To this end, the reporter contacted the Red Dragonfly Group's after-sales service center.

The staff of the center said that they would not refund if the consumers could not provide the invoice.

However, the Red Dragonfly Group has a commitment to sell three bags. Ms. Huang can take the boots repaired in the past, and the red dragonfly can provide free repairs without material costs.

After the reporter's coordination, the Red Dragonfly after-sales service center has got in touch with Hwang. Huang has accepted the handling method of the red dragonfly, and thanked the website.

The lawyer reminded: under the circumstances that consumers can not provide invoices or receipts, businesses are indeed justified in not returning them.

Therefore, consumers must obtain merchandise invoices or receipts when purchasing goods.