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How Many Kilograms Of Service Centers Are There In Guangzhou?

2010/8/18 20:19:00 255

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If the shopping mall is compared to the service window, the service desk in the shopping mall is the window in the window, and the service level of this shopping mall can be seen from one side.

Nowadays, "customer is God" has long been popular among the people.

Market

In addition to goods, consumption is also an important aspect of consumption.

When customers go shopping, they often encounter lost things, changing parking tickets, invoicing, exchanging gifts, complaining, looking for people, and so on. At this time, the service desk can help a lot.

In Guangzhou, what are the service consciousness of the shopping malls? Can they really solve the problem for the consumers? Reporters have invited a group of netizens to test the service status of the service centers of several shopping malls in Guangzhou by undercover mode, trying to find the feeling of "God".

Beijing Road 100 service desk

Staff like stewardess

Location: 1 floor, Guang Bai department store.

Survey netizens: elder brother's milk

Authentic Yuexiu District "native" married senior beauty, from the daughter to do the old lady shopping, now to do the old lady shopping with her daughter, with 28 years of shopping history.

User report

Guang Bai

Department store

The service desk is located on the left side of the main entrance and passes through the cosmetic counters. The service desk sign can be seen in the deepest part of the first floor, and the service desk is below the sign.

The service desk is of moderate size and the overall environment is bright and comfortable.

On the walls of beige walls, there are LCD televisions for consumers waiting in line to keep up with the latest information, and black marble stands with green potted plants to bring vitality to the environment.

There are 4 staff members behind the workbench.

Silk ribbon

It says "smile service".

Due to the recent activities in the mall, staff members are very busy, but they can patiently answer the questions raised by the guests and have a good service attitude.

But it seems to be too serious. When the staff communicate with each other, they are laughing and laughing. They do not seem to have fully achieved the standard of "smiling service".

To be commended, their work clothes are exquisite, scarves and red suits, and the air hostess style.

The shortage is that the waiting area is smaller because the service desk is near the elevator, and it may be inconvenient to encounter peak business.

Fortunately, the manpower is quite adequate.

Overall assessment:

They tell you

You can apply for membership card when you spend 3000 yuan on that day.

In the near future, there are more discount activities, and department stores are as low as 50 percent off. On Wednesday, VIP customers can get 30 yuan VIP discount coupons and enjoy double points when they purchase 200 yuan.

Guangzhou 100 new city service desk

Good service, professional enough.

Location: Baogang Avenue, Guangzhou 100 new city 1 floor

Survey netizens: Chai dolls

A new OL recently moved to a real estate in Baogang road. The new residence is only familiar with Jiangnan West and Guang Bai new city for a while, and likes to buy cosmetics.

User report

The service desk of Guang Bai new town is on the left side of the entrance hall. It's very easy to find.

The light is good here, and you can buy movie tickets upstairs.

There are two kinds of uniforms for staff: one is in the service desk, the other is red, and the other is outside the service desk, with white shirt, yellow tie and black skirt, and a smiling face badge.

The staff kept smiling, answering customers' questions, and making endless bow wrapping gifts.

Their eloquence is good, their business is quite familiar, and the answer is simple and clear; when they are in business, they are quick to handle, and they don't spend much time on tickets and parking tickets.

The only thing that can be regarded as a drawback is that their laughter is too much and their voice is too loud. The proper communication between colleagues can be dull and the atmosphere between the customers is not stiff.

But if the laughter is too loud, the customers will feel exaggerated.

But that alone does not mean that their work is not competent.

As long as customers come near the service desk, they can still achieve "service first".

General comment: {page_break}

They tell you

When you spend 3000 yuan on that day, you can apply for membership card, and the service desk can also exchange China Mobile phone charges.

Tianhe City Department Store desk

Large scale equipment

Location: 5 floor, Tianhe Plaza.

Netizens: fingers and fingers

Media practitioners, shopping is the biggest hobby, smart and demanding, high price.

User report

In Tianhe square, Tianhe department store accounted for 2 to 5 floors, and the consultation center was located on the 5 floor, which was relatively time-consuming for the first time patronized guests.

But fortunately, the salesperson in the mall can clearly tell the customer the exact location of the consultation center.

Up to the 5 floor, Tianhe City department store found that the service center of the larger scale, the equipment is also complete, before the Advisory Center also carefully configured 9 waiting seats, group business department also has a common call machine in the bank.

Seeing me coming to the information desk, the consulting lady, who was busy packing goods, immediately stood up and greeted her.

When I asked her if she didn't bring her membership card to check points, she asked enthusiastically that she had to bring a membership card in order to find out.

When asked whether a cell phone number could be inquired, she did not refuse and agreed to try it, but said it might not be able to find it, and began to use my mobile phone number to inquire for me.

I asked how to handle the membership card, and the consultant explained with patience that if you spend a total of 2000 yuan at a time, you can apply for membership card, and you will be able to score in the future.

At this time, a more than 40 year old aunt came to ask for membership card, and the consultant explained it patiently.

When I was about to turn around and left, the counselling girl said "Miss walk slowly", which makes people very warm.

Overall assessment:

They tell you

Members get free gifts every Friday. In recent days, 500 brands in Tianhe department store and city have membership preferences, and some of them have a discount.

Zheng Jia Plaza Advisory desk

Orderly service busy

Location: central atrium at the first floor of good Plaza.

Survey netizens: Fengyuan Road seven less milk

The internet name is very old, but the actual age is only twenty. It lives in the old city, but likes to go to the Tianhe. It may cost a lot of time to take the subway to visit the Tianhe river.

User report

From the west gate into the good Plaza, the front desk is the Advisory desk, which is not hard to find.

It doesn't matter if you enter from other doors, because there are several consulting service stations, some of them are small, but they can help customers.

When I arrived at the information desk, I saw a staff member dealing with the work at hand and asked her how to handle the membership card. She immediately got up and gave a detailed answer to my question.

At this time, a customer took a membership card to complete the change of parking tickets, and the staff quickly handled the affairs of the other party. During that time, the time of changing the parking ticket was repeatedly determined with the other party.

The overall feeling is that in the busy state, the service of the staff is not bad.

Overall assessment:

They tell you

It can be heard that in the recent six years of August 8th, the children's furniture of Disney's children's furniture on the third floor of the cool residence store made a big profit in summer, and the furniture was as low as 6.

Friendship shop East City store service desk

Beauty awaits you.

Location: 369 main entrance of Huan Shi Dong road.

Survey netizens: male {page_break}

Company procurement personnel, Amoy goods has become a habit, because of business relations often enter the friendship store, mouth hurts people efforts to get home and blow water do not wipe the mouth.

User report

The service desk of the friendship store is located at the main entrance, but it is sandwiched between a lift and a staircase in the middle. Because the air-conditioner is too long to stay close to the door, it will feel hot for a long time.

The friendship store is indeed a leading enterprise. An electronic screen is placed on the service platform, which is more advanced than anywhere else. The VIP card score can be found without touching the mouth.

There are two staff members at the desk. They are all women. They are busy playing bow tie.

Asking for cards, they answered with questions, smiling and articulate.

But when asked what the card was for, I saw one of them cast a look of anger. "What is the use of the card and how to answer it?"

After hearing the quick withdrawal and passing a glass wall, Fang knew that the reason why she was asked by the beautiful woman was that she forgot to wash her hair before the night, and the button of the T-shirt was less buckled.

Here is a reminder: in the future, if you want to chat up the MM at the service desk of the friendship store, you will have to improve your hairstyle and dress up.

Overall assessment:

They tell you

Spending 3000 yuan a day in department stores or spending ten thousand yuan on electrical appliances can be promoted to VIP ranks.

China Plaza Advisory desk

The information desk is also the service desk.

Location: 1 floor, Zhonghua Plaza.

Survey netizens: Sunshine new life

Netizens: "the best boyfriend" in the eyes of a netizen. When his girlfriend goes shopping with Call, he doesn't mind being a porter. The reason is that every time a girlfriend buys something, it is sent to him.

User report

In China Plaza, if you want to find a special desk, you may be disappointed.

The service desk here is a bit special. In essence, the Advisory desk in the mall acts as a service desk.

The consultation desk is located opposite to the north gate. It is easy to find.

Although the occupied area of the information desk is small, its logo is obvious and striking.

The information desk is not large. The silver mesa design is very modern. There is also a red "advisory office" logo at the stage. Therefore, although the Chinese Plaza is crowded, customers can easily find this place.

There is only one staff member behind the stage. From time to time, customers can consult the store information and get satisfactory answers.

The name cards on the stage are marked with "no visitors, no visitors."

There is no special service desk in Zhonghua square. It is said that the shopping mall has no membership card, credit card and integral business. The shops are independent businesses. The main function of the information desk is to provide customers with location guidance and shopping guide services.

Relatively speaking, the work of the information desk is lighter and there is no computer.

But when customers come, they can still provide considerate service.

Overall assessment:

Tianyu Plaza Service Desk

Although the body is small, the service is good

Position: 4 floor of Tianyu square

A net friend: a crane at the edge of the pond

Only 4 year old smart girls who like shopping and shopping are shopping and beautifying the market.

Netizens report {page_break}

The service desk of Tianyu square is surprising. Its body is very small.

Along the elevator up to the 4 floor, the careful person may see the red sign on the ground, "please go to the reception desk", follow the direction of the mark, and finally find the sign of the service desk in the dazzling sports brand counters. It looks back to the past, but it is a place with a cash register. It is wondering if the wrong place has been found, and the answer of the staff is even more surprising - "here is the general service desk".

The front desk is located in front of a sports brand counter. The appearance is similar to the cash register. There are two staff members standing behind the stage. When the guests come forward to handle the membership card business, they have better attitude.

But the facilities are simple, there is no long desk, no conspicuous logo, and no guest rest area.

Fortunately, "Petite" posture, the service is not bad, also can handle membership card application, integral business.

Overall assessment:

They tell you

You can apply for membership card when you buy 300 yuan on the same day.

Modern top shop service desk

Humanization and short balance

Location: modern department store top 6, 1 floor.

Survey netizens: yu&ma

A sportsman, a man who likes to buy sporting goods from department stores, is a representative of heavy weight and not heavy price.

User report

There are actually two service centers in the modern department store, which are on the 6 floor and the 1 floor respectively.

Recently, the shopping mall is holding a membership discount and integral rebate activity. It can receive VIP coupons on the 6 floor, and can earn integral rebates and other businesses on the 1 floor.

On the 6 floor, it is not difficult to find a service desk. Although it is located in the deeper part of the building, the signs of "general service desk" and "customer service center" are very conspicuous.

The service area is large, the overall feeling is simple and generous, the customer waiting area is also wide enough, and the front desk also provides chairs for customers to sit and handle business, which is very humane.

There are 3 staff members behind the long marble marble workbench with friendly service.

On the side of the service desk, seats and vending machines are also set up very well.

Comparatively speaking, the service desk on the 1 floor looks rather crude, and there are more guests for the member's integral business, but only 1 of the staff are very busy.

The waiting area is also relatively narrow, which is probably the reason why the 1 floor is more convenient than the 6 floor.

Overall assessment:

What can I do if there is no service desk in the mall?

Some department stores and shopping malls do not have special service desk or consultation desk. If you want to ask for help, you have to play a bit of wisdom.

Method 1: find a guide.

A shopping center without a service desk usually arranges shopping guides, standing in the aisle or at the staircase in a uniform, waiting for you with a smile.

If you see them, you can ask them with questions. They are all well-trained and will be able to answer questions for you.

Method 2: find cashiers.

A department store can have nothing but a cash register.

And many cashiers have been trained to act as consultants, asking them to solve problems more or less, and at least to know how to find managers.

Method 3: looking for security

If there are no cashiers in the vicinity and there are security guards, you may as well ask them. The security guards may not be familiar with the business scope, but they must know the terrain, area and walkway of the shopping mall.

As for other problems, you can let security guard guide you to find the mall office to solve.

Method 4: ask salesmen.

The salesperson is the easiest and most convenient person to ask in the store.

But salesmen are usually limited to problems in their own sales area, and the "big" problems such as points, shopping malls and services may not be able to help temporarily.

But if people have three urgent needs, ask the salesperson to know where the nearest bathroom is.