Some Skills In Telemarketing

First, attitude determines everything.

1. attitude determines success or failure.

2. success begins with faith.

3. have a positive attitude

4. to be enthusiastic about work

5. don't take things for granted.

6. iron must be hardened.

7. charm comes from self-confidence.

8. establish the idea of serving customers.

9., stick to persistence.

10. a job, a harvest.

Second: sharpening is not the wrong way to cut wood.

11. good preparation is the prerequisite for success.

12., prepare well and work well.

13. all things are done before they are expected.

14. know your enemy and know your enemy.

15. ready to start again.

16. access to telephone directory

17. go to fish where you want to fish.

18. understand customer needs

19. make clear the purpose of calling.

20. avoid endless preparations.

Third: bridge the bridge of communication -- dial and answer the phone.

21. training pleasant voice

22. win the approval of the operator.

23., do well with the connection person relationship.

24. hold the time to talk with customers.

25. the right way to pick up the phone.

26. ingenious answers to customers' questions

27. friendly treatment of the wrong number of callers.

Eight Tips for making 28. calls

29. do not criticize customers.

30. avoid making phone calls repeatedly.

Fourth: good words, three warm winter -- how to talk on the phone

31. establish super strong affinity.

32. create a company's image with sound.

33. master the skills in telephone conversation.

34. the law of earnest listening.

35. golden rule in conversation

36., break through obstacles and forge ahead.

37. improving telephone communication effectiveness

38., to achieve accurate communication.

39. taboo phone conversation {page_break}

Fifth: no fight, no acquaintance -- communication with different types of customers.

40. lonely customers

41., good at communicating with customers.

42., strict separation of new customers.

43. chattering customers

44. picky customers

45. indecisive customers

46. emotional customers

47. difficult to satisfy customers

48. volatile customers

49. readily agreed customers

50. rampage customers

Sixth: show your killer: the basic skills of telemarketing.

51., there must be a charming beginning.

52. skillful in secretarial duties

53. win the hearts of customers.

54. new appointment for customers

55. you have confidant, I have words.

56. refusal is not the end.

57. keep in mind the 80/20 principle of telemarketing

58. telemarketing rules

59. "treasure chest" of telemarketing

60. common marketing mistakes

Seventh: opening the door of treasure -- effective paction skills

61., tap the hearts of customers.

62. uncover the customer's cover.

63. seize the opportunity to strike a deal.

64. be confident in waiting for customers to make decisions.

65. steps to reach agreement

66. promote business skills.

67. the golden rule for pactions

68. business is not benevolent.

69. start a good beginning and end well.