Six Phone Answering Marketing Tips

1, anytime Record

When you call, take the microphone in your left hand, and put paper and pencil on your right hand. Note what you hear at any time. information (of course, if you write with your left hand, you can reverse it). If you are not prepared, and have to ask the other party to repeat, it will make the other person feel absent minded and do not listen to him seriously. And you have to make so many calls every day, you can not remember every one. Customer People's memory is always limited, so there is an old saying: good memory is worse than bad writing. A good record is also convenient for you to follow up the phone call in the future.

2, self reporting door

After finding out the person you are looking for (sometimes you know that he is in charge of something, but you don't necessarily know what his name is), when the other party picks up the phone, you should say your full name clearly after politeness, then the name of your company, then tell the other person what you are going to do, what kind of service you can provide for him; similarly, once the other party gives out its name, you can call the other person's name from time to time.

3. Turn to the right topic.

During the telephone conversation, do not "hum ha ha" to delay the time. After finishing my introduction, I quickly enter the topic and speed up the progress of business conversation. Because time is precious, others may not listen to you. According to their products in the service company, understand the situation of each other's enterprises, find the demand; to stand on the other side's point of view to think and look at the problem, you are to provide solutions for other people's problems, not to dig the money of others; therefore, learning to ask is very important. {page_break}

4. Avoid transferring calls to others.

Make your own phone calls as far as you can, and only transfer them to others when there are no circumstances. At this point, you should explain the reason to the other person. Please ask the other person to forgive. Before making such a decision, you should make sure that the other person wants you to transfer the call to someone else.

5, avoid excessive telephone termination.

If you are on the phone, you should act quickly if the other person asks you some questions that you can not answer and have to stop the phone and check some information. You can also tell the other person first, "would you like to wait for a while? Or will I call you later?" If your phone is not waiting for health, put the microphone on the table gently. If you look up the information over the time you expected, you can pick up the phone every minute and tell the other person about your progress. For example, you can say: Mr. XX (madam), I have already finished searching for you, please wait for a moment. When you look up and pick up the phone again, you can say, "sorry to have kept you waiting." To arouse the attention of the other party.

The person who answers the phone is able to ask the other person to accept it when they need to consult the information and politely ask the other party to sell it for a moment. If someone enters the phone while you are talking, you can choose the right words to keep the other person waiting. Then pick up another phone and say, "can you hold on a moment? I'm answering a phone call." Or "if you leave a phone call, I'll give you a reply later." if the person who telephoned is just having some trivial matters, he can turn down immediately, and then turn to the first phone quickly, and this person is also suitable for you to pay much attention to him and speed up your discussion.

6. Tracking calls to facilitate transactions.

But after you introduce the product to the other person, the other party may say that you should consider it or discuss it with your superiors. You should have called two days later. When I phone up, I ask him how he thinks about it. What are the main issues? You are serving him, not asking him to give you money, so when you are doing business, you should not be too humble.