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There Are Four Drawbacks In Clothing Shoes And Hats Online Shopping, Which Need To Be Standardized.

2011/4/11 9:38:00 66

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According to relevant information,

Online shopping

At present, there are four major problems. From August to December last year, the platform received more than 2000 complaints about online shopping, of which 10% involved "

Group buying

Consumer complaints about online shopping

Clothing and shoes

More than 10 categories of online games, household appliances, digital products, health food, real estate homes and so on. The top ones are digital products, household appliances, clothing shoes and hats and so on.

Among them, online shopping for product quality inspection complaints still occupy the first complaint volume, consumers demand physical compensation, mental compensation, cash compensation is very common.

Consumer

Claims for compensation accounted for 46% of the requirements.

business

Satisfactory explanation accounted for 15%.

According to the statistics of complaints about the location of the operators, large scale cities such as Beijing and Guangzhou have reduced the rate of Internet complaints. However, the Zhejiang area with relatively active e-commerce operation is still the highest proportion of complaints in the country.

The survey found that there are four major problems in online shopping.

First, shopping websites lack explicit consumption protection guidance and consumption protection system.

Consumers generally do not understand the information representation of shopping websites, and the shopping basis in online shopping can not be saved. Shopping invoices and electronic paction vouchers are still unable to be effectively obtained.

Two, shopping websites are mixed up.

Ordinary consumers can not identify whether the selling platform is legitimate or not qualified, and lack the restriction of light management, especially in group buying.

Three is

logistics

And payment has always been a hot and difficult point in e-commerce complaints.

In the process of shopping, consumers can not freely choose the logistics system and payment system, and the complaints that the payments are not clear and the goods that have not been signed have been signed up.

Four, the complaint of digital products has become a new hot spot.

There are still defects in the management of mobile phone network, such as telephone recharge, package service, software product download, and so on.