The ZARA Statement Avoids The Need To Redress The &Nbsp, And The Consumer Association Requests The Re Issuance.

In view of the fact that the Beijing consumers' Association has made 3 criticisms against the Spanish brand ZARA products, it has disregarded the consumers and criticized the consumers.

Yesterday, INDITEX group said, ZARA

Among them, the inspection of color fastness indicated that ZARA clothing "meets the highest level of clothing standards in many testing categories". Only two items failed to meet the highest standards, but still achieved the quality of standard products.

In the case of discrepancy between the product label label and the actual product information, the statement explained that it was because acrylic and fibrous glue components were not labeled on the product label. According to the relevant Chinese rules and regulations, these fibers were labeled with "other fibers".

The ZARA quality control department is revising this.

This statement only explained the inspection of casual pants in April, but did not mention the two down coats in 2009 and 2010.

At the same time, it was considered that it was wrong to label the ZARA label, but the cotton content of the fiber content of casual pants was 75%, the actual measurement was 68.2%, the nominal wool content was 20%, and the actual measurement was only 10.6%.

The statement stressed that ZARA's clothing "does not pose any health or safety threat to customers".

But the statement did not mention how to deal with the problem products and how consumers could return them.

Xu Xueqing, director of public relations and communications at INDITEX group in China, said that ZARA will respect the rights of domestic consumers. She has sent 3 test reports back to the Spanish headquarters, and the headquarters will make a unified statement after reading the test report.

Respond to

Consumer Association: ZARA should give a clear attitude.

Luo Gang, director of the consumer guidance department of Beijing Consumer Association, said that the attitude of the consumer association to ZARA was approved, but the contents of the statement were not recognized. Many of the contents were "avoiding the heavy burden" and did not talk about the essence of consumer rights.

Therefore, they asked the other party to make a statement again, send a letter to the Consumer Association, and give a clear attitude towards the processing of the product.

According to the city Consumer Association, the comparison test of casual trousers was commissioned by the national garment quality supervision and Inspection Center (Tianjin). The 13 indexes of the samples were tested, including fiber content, color fastness to water, color fastness to perspiration, color fastness to dry friction, moisture fastness to rubbing, color fastness to dry cleaning and fastness to light.