9 Ask Happy Group To Buy Crocs Cave Shoes.

A paragraph Crocs cave shoes The true and false caused a series of fog of happy group buying.

Some consumers pointed out that this Crocs hole shoe is fake because of its slow delivery speed and unreliable size. After that, Crocs denied that it authorized the online sale. The purchase channel, return address and the purchase cost of genuine shoes of the "mysterious" partner of the happy group purchase were like a cloud of fog enveloping the customers of happy group buying. "OL"

In addition, there are problems with consumers' complaints about the refund time and freight charges of happy group purchase.

But in the face of doubt, Happy group buying But always kept silent.

　　 Fog 1: slow delivery speed

In May 19th, some consumers, Mr. Yang, reflected to China's capital securities network some problems they had encountered in the happy group shopping.

Mr. Yang said he bought a Crocs hole shoe on the happy net group purchase in April 26th, and promised that he could arrive in a few days, but Mr. Yang did not receive his shoes until May 7th.

In the group purchase page, there are also consumers complain that the group purchase and delivery speed is too slow: some consumers placed orders in April 26th, but in May 16th did not receive the goods; there were 8 days before the order arrived, the consumer had not received the shoes.

　　 Fog two: size is not reliable.

After receiving the shoes, Mr. Yang found that the size of the shoes was very small, and the size 36-37 was like "children's shoes". Yang pointed out that the size of the shoes is appropriate when trying the same size shoes in the mall.

The shoe size comparison table is also clearly shown on the happy group buying Crocs hole shoe page. It is also in the group purchase page, there are many shoes sizes vary, asking for replacement. Complaint 。

Why is the size inconsistent? Happy group buying customer service indicates that it may be caused by different batches.

According to a group buying industry, there is little possibility that the size of genuine shoes is different due to different batches.

　 Fog three: refund is not refundable

Due to improper size, Mr. Yang returned the goods, but a week after he was told that he had received the returned shoes, Mr. Yang's refund was still unaccounted for.

Mr. Yang's happy group buying customer service telephone line has been busy, unable to dial in. In desperation, Mr. Yang called around to complain, hoping to help him solve the problem of refund as soon as possible.

In this regard, happy group customer service said that different payment methods may lead to a delay in the refund time. The refund for Alipay is about 3-5 days, and online banking is about 5-20 days. Finally, the customer service staff will take the initiative to get in touch with consumers and help solve the problem as soon as possible.

Later, Mr. Yang said that the happy group bought the first refund and failed.

　 Fog four: who will bear the freight?

In May 27th, Mr. Yang said that after 2 weeks, the happy group purchase finally returned the loan.

But Mr. Yang also asked why the cost of returning freight should be paid by the consumers. Mr. Yang then said he would ask the happy group to buy the cost, but the happy customer service telephone call he had called was still busy.

Although the happy group buying customer service telephone line has been busy, but in the happy group purchase website "Three Guarantees" can see, its first safeguard "7 days unconditional refund" reads: "express goods, purchase within 7 days, confirmed by customer service: if shipped, users need to return the goods (users need to pay the express fee), refund."

It seems that the happy group purchase has clearly stated that "users need to pay the express fee", but Mr. Yang said that due to the size of the business size is not the result of the return, is the responsibility of businesses, freight should not be borne by themselves.

Who will pay for the freight refund, Miss Zheng, who is a blue cursor of the public relations company of happy group, says she is not sure.

As for the cost of return, insiders say there is no clear uniform requirement in the industry, and businesses are generally responsible for larger and reputable businesses.

Another person said that for businesses due to the cause of the return, should be paid by businesses to refund costs, consumers and businesses are advised to communicate to solve this problem.

　　 Fog five: manufacturers deny online authorization.

Happy group buys its webpage to express, "all products are genuine, please rest assured that the group friends buy".

However, the explanation of "different sizes and inconsistent sizes" did not convince consumers that consumers were questioning the happy group buying fake products.

And happy group customer service has repeatedly stressed that the operation of the group buying businesses to ensure that the goods are genuine, and said that because of the business to consumers so much inconvenience, after the happy group buying may not consider its cooperation.

However, Crocs customer service said in consultation that the company did not organize or authorize any online group buying business.

Crocs customer service also revealed that recently there were many complaints about inappropriate size of the group purchase, but the location of the company's production in Shenzhen was not the address of happy group buying on the web page, which was returned by consumers, Shijing Town, Baiyun District, Guangzhou. Finally, Crocs customer service advice "hurry back".

In May 23rd, for the genuine and fake purchase of Crocs hole shoes by happy group, the customer service department of Crocs company reiterated that China's capital stock network reiterated that it had received a number of complaints from consumers recently, but "the company did not authorize any online group buying business. Our official website has a statement."

On the website of Crocs, it also reads, "Crocs has not authorized any official online store or shop to sell products in China".

　　 Fog six: OL circle of partners

In May 23rd, Miss Zheng, the blue cursor of public relations company of happy group, said that the partner of the happy group purchase was another OL ring of group buying website. The contract merchant is a special counter of Crocs company's channel providers. There is no problem in qualification, and the two sides have signed an agreement.

But Miss Zheng also said that it is not convenient to offer documents signed by merchants and group buying websites.

There are many online shopping information about Crocs hole shoes, most of which are concentrated between April 2011 and May. At the same time, these group purchase information pages are basically identical, and there are many illustrations to teach consumers how to distinguish genuine and fake Crocs hole shoes.

Some of the above group purchase websites indicate that group buying projects are in cooperation with the OL circle. In September 2010, OL circle also had the same price of the same Crocs hole shoe group purchase information, and the page is very similar to the above website.

Who provided these group buying products in the OL circle? If it is fake, how dare we tell consumers how to distinguish genuine fakes?

The customer service telephone in the OL circle has been busy and can not be further confirmed.

And on the happy group buying website, it also shows the official website of Crocs. Why is happy group buying a "strict" business qualification? You can't make a phone call to consult Crocs company? {page_break}

　 Fog seven: return address

In May 23rd, China's capital stock network contacted the happy customer service's return phone on the web page. The other party told him that he was only a courier company, and provided a contact way for the contact pony.

After getting in touch with the pony, pony said it was only a warehouse there.

　 Fog eight: price is less than cost?

The price of the Crocs hole shoes, which is priced at 349 yuan, is 99 yuan, including freight, and the price is really tempting.

And whether 99 yuan can buy genuine Crocs cave shoes, in May 28th, a dealer in a shopping mall in Beijing said that the price of 99 yuan was not enough even the cost.

　　 Fog nine: silence is not clear.

In May 23rd, Miss Zheng, the blue cursor of happy group buying public relations company, emphasized that the hole shoes of the happy group purchase were guaranteed to be genuine goods, but the misunderstanding caused by different channels, and "happy group buying is not convenient to interview at present."

In May 27th, Crocs denied that it authorized the online sale of happy group buying. Miss Zheng still said, "happy group buying has no feedback at present."

It's really dense fog, and it's not clear when happy group buys.

Is it difficult to tell the truth and fake goods?