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    How To Communicate With 9 Different Customers

    2011/6/20 12:52:00 127

    Customer Communication Skills

    1. Perfectionists


    Characteristics: natural pursuit perfect With a strong sense of moral superiority, it is easy to form two extremes in doing things, one is the social "gentleman" model with good moral requirements, the other is the model of criticizing everything.


    Communication point: "Shun Zi Jue". Don't argue with them on details. Follow the trend and get their approval. Let such people think that you are also a perfectionist, and then communicate In communication, find a key node to pursue perfection more than him, and let him realize that it is harmful to pursue perfection too much. Don't try to get him to agree. It's enough to let them understand that the pursuit of perfection is not enough.


    2. "Lei Feng style" dedication person


    Characteristics: they are active, helpful, optimistic and generous in time, energy and things. They are independent and don't like people. They think that any problem can be solved easily by themselves. When others have a need, they can show this talent properly.


    Two sides: the positive factor is a good helper with strong awareness, high degree of cooperation, loyalty and selflessness, which has a certain degree of heroism; the negative factor is that there is a city, deep thinking and utilitarian.


    If the plot can meet the needs of the weak, take it as the key point.


    3. Advocator of social consciousness


    Characteristics: they exist in the world for the pursuit of success. They have super energy and care about success and appreciation. Therefore, they can give up everything, even their own life. They are resourceful and changeable, not always ambitious, and will make appropriate changes and adjustments when required, but these are based on the foundation that can not hinder success. They have strong self-confidence and are firm supporters of the creeds of "God bless diligence" and "only can't think of nothing but can't do it".


    Two sides: negative emotion is a careerist with scorn and arrogance, strong desire for domination, positive emotion is the leader and firm executor of social consciousness, full of enthusiasm and infectious power.


    Communication points: if you are a depressed, depressed and negative person, you will be despised by him. If he thinks that you can still be worthy of "guidance", a great truth will be presented to you. Although these may not be applicable, at least it can make your mood sunny.


    4. Romantics


    Characteristics: natural artist temperament, can see more spiritual breath than others. Flowers and trees are sentimental, mountains and rivers all exist righteousness, a snow even the dung beetle rolling dung ball can cause their excitement. They are sentimental and have developed language centers. They are good at reasoning, deduction and other language logic, especially analogy. They can always see miracles from ordinary things, and see miracles from ordinary things. I'm not tired of it.


    Two sides: negative emotions are extremely sensitive and easy to evolve into unrealistic fantasies and dreams. When others point out these shortcomings, they are very stubborn and easy to get emotional; positive emotions are very lovely and compassionate.


    Two people can come together to communicate with each other. Even if you are not a wanderer, don't show indifference to Romanticism. If he thinks that if he pushes forward according to his own ideas and plans, he will become the leader of the industry within three years. Even though he did not see the obvious pitfalls and unpredictable difficulties, you should not laugh at him or ridicule him.


    Suddenly, or until he's finished, he's going to be aware of the threat. Note that they are sensitive and vulnerable, take care of them, they may become tomorrow's genius! ?{page_ break}


    5. Calm observer


    Characteristics: life experience and past experience are the important basis for their decision-making. The attempt of new things is always in the process of observation before they have accumulated experience. They experience life with distance, avoid involving any emotions, and focus on observation is better than participation. Mental life is very important to them. They have a love for knowledge and information. They are usually researchers in a specific field or outstanding decision makers and creative intellectuals.


    Two sides: negative emotions are shown as people who are withdrawn, suspicious, critical, and arrogant. They are unwilling to commit to anything, have strong control, and have lost contact with feelings and the world. Thinkers with positive emotions, who are sensitive, aware, focused, objective and creative, can show wisdom rather than intelligence by combining their sensitivity and analytical skills noodles.


    Communication points: do not think well of things or facts as support, do not easily discuss and communicate with them, because this will exchange their scorn and sneer. He left them plenty of time to think and talk to them. Remember, they are conservative and rational thinkers. They should not hold the idea of finishing their work and one battle. If there are real cases and detailed data, they will get twice the result with half the effort.


    6. Questioning skeptic


    Characteristics: they see the world as a place of threat, although they may not be aware that they are in fear, they do not believe this view. They think they know the source of the threat and expect the worst possible outcome in order to arm first. The mental structure of their skepticism leads to procrastination and suspicion of their motives. They don't like authority, that is to say, they are afraid of authority and participate in the movement of vulnerable groups. Moreover, they are difficult to deal with themselves or maintain success in authority. Some people have the tendency to retreat and protect themselves from threats, while others are proactive and go forward to overcome it, showing great aggressiveness. However, once they are willing to trust, they will be loyal and committed friends and team partners.


    Two sides: negative emotions are frightened rabbits and hedgehogs, dodge and comprehensive attack are the two inevitable reactions of their extreme psychology. This almost neurotic questioning and censure just reflects their inner anxiety and doubt. Positive emotions are rational questions, and can see threats and disasters that others can't easily see from the perspective of threats.


    Communication point: they build a thick wall in their own heart, and they are isolated from the outside world without being sure that they are safe enough. Don't try to convince them that everything will be hidden from the wall until they don't trust you. The key point is how to find the key to enter their closed city gate, and gaining their trust is the first condition.


    7. Hedonists


    They are optimistic, energetic, charming and unpredictable. They hate being bound or controlled. They tend to respond with pleasure and have the temperament of prodigal son and fighter. They are the guiders of the future. When new choices appear, they will update their pursuit timely. It's necessary to re guide their potential self-image, to keep the negative image of themselves and to keep them away from the negative. They are the people with new ideas, new ideas and new people who enjoy the Internet.


    Two sides: negative emotions focus too much on their own enjoyment and ignore the harm to the people or environment around them, which is easy to become the public enemy or object of disgust of the surrounding people; positive emotions are when dictators or careerists try to fool the public, especially when they interfere in their free life, they will become the fighters of democracy. {page_ break}


    Communication point: as long as it is novel content and strange lifestyle, they all have a strong curiosity. In short, even if you are not a petty bourgeoisie, you should pretend to be a petty bourgeoisie temporarily. Don't talk to them about politics and military affairs, nor about life planning and ideals. People with hedonism will live a more real life. Can play together, especially the latest popular way of leisure will be the main means of communication with them.


    8. Dominator


    Characteristics: autocratic, aggressive, the pursuit of life has not achieved the goal of the attitude. They are usually leaders, or extreme isolators, and friends and people are quite protected and may be implicated under their care. They know what they're thinking, care about justice and fairness, and are willing to fight for it. From drinking with friends to having a rational discussion. They can sense where power is, let themselves not be controlled by others, and have the power of domination, will use their power faithfully, and support valuable events without tiredness.


    Two sides: negative emotions are cynical, arrogant, law breaking, and tough people. They can't feel the feelings of others, and use power, lies, manipulation or violence to achieve their own goals; positive emotions have deep love, protect others and give strength, and can use their strong energy and natural authority to turn to the negative in society for their families Fight for justice.


    Communication points: as a salesman, in order to achieve the purpose of transaction, it is necessary to pat their horse skin properly. When their natural aggressiveness is not targeted, they will be good friends, even friends.


    9. Peace is the most important observer of the overall situation


    Characteristics: they are messengers of peace. It is their principle of dealing with affairs better and putting the overall situation first. They are good at understanding everyone's point of view, but they often ignore what they think and want, and they are confused. They like a harmonious and comfortable life and prefer to cooperate with others' arrangement rather than create conflicts. However, if pressed, they can become stubborn and sometimes even angry. They are usually very active and interested, but they put their priorities to the last minute. They also have a tendency to self anesthetize themselves, allowing themselves to do some activities that rank first and second, such as reading books, hanging out with friends, watching videos, etc. They are good arbiters, negotiators and can concentrate on a group project.


    ?


    ?

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