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Qingdao'S Total Consumption Complaints Dropped By 20% &Nbsp Last Year, Clothing Shoes And Hats Topped The List.

2012/1/21 9:05:00 16

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In January 19th, the municipal consumer protection committee announced the 2011 year.

This city

Consumer complaints were received. In 2011, the consumer complaints center of the 96009315 consumer complaints center of the municipal Consumer Protection Commission received 38003 complaints and complaints, including 6389 complaints received, accounting for 16.81% of the number of complaints received, 6286 pieces settled, 98.4% knots, and 9 million 668 thousand and 200 yuan for consumers (including 84 thousand yuan).

mailbox

118 complaints were pferred, 31614 consumer consultation sessions were received, 1951 consumers answered the recording telephone calls, and 1322 visitors were received.

Clothing shoes and hats top complaints

Clothing shoes and hats are necessary for people's daily life.

consumption

The number of complaints has remained high over the years.

This year, the city handled 919 such complaints, though it was 16.98% lower than the same period in 2010.

Complaints are mostly reflected in the quality of goods, mainly: 1, clothing shrinkage, fading, opening, pilling, wearing soon damaged; 2, footwear products such as glue, open line, broken bottom, section, vamp decoration and so on.

In addition, the problem of false propaganda of operators is serious, and the false labeling of product materials and fabric components is a serious phenomenon.

In the national clothing and footwear products quality standards and "Three Guarantees" provisions are not enough.

perfect

Under the circumstances, the Consumer Protection Committee recommends that consumers should not readily trust their verbal propaganda, pay attention to shopping bills, learn more about labels and labels, and wear them correctly according to their ingredients, washing and maintenance methods, so as to prevent clothing from being identified by quality and provide no effective basis for consumer rights protection and suffer losses.