The Top Three Complaints Were Clothing Shoes, Hats, Transportation And Communication Equipment.

On the day of 3 / 15 this year, the 12315 hotline of Hangzhou industrial and commercial bureau experienced a busy day, answering 923 calls, including 301 complaints, 15 reports and 607 consultations. This year, 3. 15 handled 115 complaints about merchandise, accounting for 38.21% of complaints, and 186 complaints from service categories, accounting for 61.79% of complaints. From statistics, the top three complaints in commodity category are clothing, shoes, hats, transportation and communication equipment.

There are many shopping malls and women's wear shops in the Wulin business circle, and the lower City branch of the city commerce and Industry Bureau has recently analyzed complaints about clothing, shoes and caps consumer complaints. Last year, a total of 208 complaints were received, accounting for 5.5% of the total complaints, of which 134 were clothing complaints and 74 were footwear complaints.

Clothing and footwear appeals are mainly concentrated in several aspects: first, there are quality problems in clothing and footwear, but once consumers question the quality of goods, businesses often refuse to return products on the grounds of affecting second sales, and require consumers to detect; two, because of the larger sales promotion efforts, some dealers deliberately raise prices, and the price is inconsistent with the actual payment price, causing consumers to complain; three, consumers are rejected because of incorrect size and color differences; four, there are many problems in online shopping in terms of after-sales service and quality; five, there is a problem of selling counterfeit goods and three no products at the fairs.

Clothing quality problems are focused on three aspects, such as color fastness, fiber content, label and mark, and so on. For example, identification mark is a part of product quality. It plays a role in introducing products and guiding consumption in product sales. Some clothing will also appear not filling the filling, some of the materials are not marked, some kinds of duck not marked, and some of the filling is not marked.

The daily business hotline reminds consumers that when choosing clothes, shoes and hat products, we should pay attention to the following four points:

First of all, we should pay attention to the safety of clothing wearing.

Next, we should pay attention to the identification labels and instructions.

Third, we must carefully examine the appearance quality of clothing products.

Finally, we should pay attention to the correct way of wearing and maintaining. There are many products that do not have any quality problems, but due to improper washing and maintenance methods, damage is caused. For such complaints, businesses generally do not compensate or return goods on their own grounds.