Brand Shoes Have Problems But Refuse To Return.

"Amber&CO" high-heeled shoes wear less than half a month, the heel of shoes appears degumming, cracking and so on.

When finding a business to return, it was rejected by merchants.

Yesterday, miss Nanchang, Miss Ding, asked for help from this newspaper, hoping to help her solve this thorny problem.

According to Miss Ding, on the afternoon of January 24th this year, in the "Amber&CO" counters on the first floor of Parkson Shopping Plaza in Nanchang, she spent 644 yuan on a pair of heels.

What Miss Ding did not think was that, on the twelfth day of purchase, there was a phenomenon of degumming and cracking in the gluing of the heel of shoes.

So, in February 8th, after testing by the quality inspection department of the shopping mall, it was found that there was a problem with the heel of the heel of the shoe. This phenomenon is impossible to maintain, and it is suggested that the company refuse to replace it.

However, the brand counter staff took out the only pair of shoes of the same size, and still had the same quality problems. In this case, Miss Ding asked the counter to refund the shoes or replace the leather shoes in other brand counters of the mall, but was rejected by the brand counter.

After receiving the complaint, the reporter went with Miss Ding to the "Amber&CO" brand shoe store on the first floor of the Parkson Shopping Plaza.

In response to this, Miss Chang Lin, the cabinet counter, said that they could not deal with Miss Ding's question because they couldn't contact the director of the Brand Company. If Miss Ding really wanted to retire, she must calculate the depreciation cost of 5/1000 of the shoes purchased.

Miss Dante believes that it is not that she does not like the style of the shoes and wants to retreat. It is because the quality of the leather shoes does not make her wear it. Since it is a quality problem, it should be in charge of the business, and the leather shoes are still within the "three package" period, such as it is unreasonable to ask for the depreciation of her shoes.

Thus, reporters found a Parkson Shopping Plaza, a person in charge of the Department, hoping to mediate through the mall.

Finally, through the coordination of the shopping mall, the counter promised to refund the money to Miss Ding without any conditions.