Clothing Shoes And Hats Dispute Is Still Hot

A staff member of a consumer association saw a dress label when mediating a clothing dispute.

Annotation shows that "dry cleaning" and "washable" are not allowed.

The staff members of the Consumers Association immediately felt silly. How should this kind of clothes be washed? This is a typical example of unclear clothes.

Consumer disputes about clothing, shoes and hats have always been a hot topic of complaint.

On the day of 3 / 15 this year, the 12315 hotline of Hangzhou industrial and commercial bureau experienced a busy day, answering 923 calls, including 301 complaints, 15 reports and 607 consultations.

This year, 3. 15 handled 115 complaints about merchandise, accounting for 38.21% of complaints, and 186 complaints from service categories, accounting for 61.79% of complaints.

From statistics, the top three complaints in commodity category are clothing, shoes, hats, pportation and communication equipment.

Wulin business district, large shopping malls, women's wear shops everywhere, the city industrial and commercial bureau of the lower City branch recently specially accepted last year.

Shoes and hat consumer complaints were analyzed. Last year, a total of 208 complaints were received, accounting for 5.5% of the total complaints, of which 134 were clothing complaints and 74 were footwear complaints.

Clothing and footwear appeals are mainly concentrated in several aspects: first, there are quality problems in clothing and footwear, but once consumers question the quality of goods, businesses often refuse to return products on the grounds of affecting second sales, and require consumers to detect; two, because of the larger sales promotion efforts, some dealers deliberately raise prices, and the price is inconsistent with the actual payment price, causing consumers to complain; three, consumers are rejected because of incorrect size and color differences; four, there are many problems in online shopping in terms of after-sales service and quality; five, there is a problem of selling counterfeit goods and three no products at the fairs.

clothing

It focuses on three aspects, such as unqualified color fastness, unqualified fiber content and unqualified marking signs. For example, the logo is a part of the quality of products, which plays a role in introducing products and guiding consumption in the process of product sales.

Some clothes will not be labeled, some of the materials are not labeled, some kinds of duck's Plush are not labeled, and some are not labeled.

Here, we remind consumers to choose clothes.

Products should pay attention to the following four points:

First of all, we should pay attention to the safety of clothing wearing.

Next, we should pay attention to the identification labels and instructions.

Third, we must carefully examine the appearance quality of clothing products.

Finally, we should pay attention to the correct way of wearing and maintaining.

There are many products that do not have any quality problems, but due to improper washing and maintenance methods, damage is caused.

For such complaints, businesses generally do not compensate or return goods on their own grounds.