Online Shopping Fake Shoes Claim Difficulties Reporter In-Depth Investigation

Authoritative bodies identify the main body of shoes is not genuine leather.

Shop: only willing to return goods will not compensate the website: if the store refuses to pay, there is nothing to do.

When consumers are protecting their rights, they find that they are struggling. Often returns are the only way out. It is even more difficult to get compensation.

Recently, reporters have experienced the difficulty of online shopping fraud.

Shop refused to sell fake, but refused to refund.

A few days ago, the reporter took a pair of "leather shoes" on a famous online shopping website.

Sellers on the goods page indicate the shoe upper material is "genuine leather skin".

The seller also promised "no quality problems" and "if the quality problem is confirmed, the shop is responsible for the end".

The seller's customer service staff also promised shoes inside and outside the whole skin.

The price of the shoe is 148 yuan, and the express charge is 22 yuan.

Then the reporter bought the shoes.

Here are the shoes.

Reporters found that the uneven surface of the shoes, from the upper part of the seam to see, obviously not leather fabric.

The shoe box outside the regular manufacturer will label the shoes material, but this shoe is not marked at all.

The photo of leather shoes on the Internet is the brand of dragonfly, but the brand of the goods is Regal kangaroo.

In this regard, customer service is the same factory production, the same quality.

The reporter communicated with the seller and made a refund.

The seller sent a return address.

As soon as the new year passed, most courier companies stopped taking orders. The reporters asked for a refund, and then returned later.

Sellers insist on receiving refunds.

On that day, the reporter applied for a refund.

But later, the reporter looked at the Internet, and the seller refused the refund request in January 18th. In February 8th, the money had already been sold to the seller's account.

Subsequently, the reporter contacted the seller several times for compensation, but the seller agreed to refund, but refused to refund the full amount.

"As long as you do not pass, we will refund 10 yuan for postage."

At the beginning, the seller received 22 yuan freight, but only willing to withdraw 10 yuan, it is difficult to accept.

When the reporter put forward "if it is found how to handle fake leather", customer service attitude immediately changed, the seller customer service insisted that shoes "100% leather", if you do not feel relieved, the shoes back.

"We will refund you in full."

But whenever a reporter asks for compensation, the seller takes care of him and refuses to pay.

Authorities have detected shoes that are not genuine leather.

Subsequently, the reporter learned that if you want to further safeguard your rights, you must get the inspection report issued by the regular institution.

The reporter sent the shoes to the Guangzhou Institute of quality supervision and testing for inspection, testing shoes fabrics, and the testing cost was 200 yuan.

In March 6th, the reporter took the test report. The results showed that after the infrared spectrum analysis, the main ingredient of the samples was "polyurethane", also known as PU artificial leather.

The reporter contacted customer service of online shopping website.

The customer service said the goods had exceeded the right time.

If a reporter wants to protect his rights, he must have the results of the national authoritative monitoring agency.

The reporter said that the test has been carried out, and customer service has finally opened up a safeguard channel for journalists.

The reporter put forward that he hoped to get a compensation for false compensation.

Website customer service personnel said that if the seller did not join the buy one compensation agreement, it can not be compensated.

Customer service staff also told reporters that if compensation is not necessary, it is suggested to solve the problem through legal channels.

Sellers falsely claim that journalists earn money by safeguarding rights.

Reporters again found the seller, said to buy fake leather shoes for compensation, the seller still denied, and repeatedly advised reporters to return.

In the rights protection channel, the seller still has a strong attitude: "our shoes are genuine products. There is no problem in quality. Besides, we have not promised anything to you."

The reporter put forward that, according to the elimination method, one should compensate for the loss, the seller said, "the shop has the promise to carry out", "why do we have to compensate you?"

In the face of the credentials provided by reporters, including authoritative inspection reports, invoices, inspection and taking photos, advertisements and chat shots, the online shopping website has been claiming that the credentials provided by journalists are invalid for various reasons.

Even if the test report is effective, the website customer service also says: "no compensation", on the grounds that "the website can not force the seller to pay to protect your interests".

For the seller's no credit behavior, the reporter first made a complaint to Guangzhou 12315.

In response to the Guangzhou 12315, merchants in Beijing, consumers complained to Beijing 12315, if there is no merchant address, Hangzhou online shopping website can be 12315 complaints.

When a reporter called the 12315 complaint telephone in Beijing, the other side said that the complaint needed to issue relevant bills of the merchant. If there were no receipts, it could not prove that something was bought from there.

Subsequently, the reporter called Hangzhou 12315 complaint telephone, the other side said, there will be investigators in 7 working days to contact reporters.

Famous lawyer reminds:

Online shopping keeps evidence

Why is the sale of fake and shoddy products so rampant? Online shopping is often a lack of personal verification of the consumer.

If consumers buy the fake and shoddy products blindly, bad online stores can earn high profits.

In the process of coordinating journalists' rights protection, the seller has repeatedly asked reporters to refund their money.

On the one hand, once the shoes are returned, there will be no evidence of rights protection, and the right to compensation can not continue.

On the other hand, the reporters found that online stores often did not exclude the sale of fake and shoddy products, and even offered to recommend the buyers to replace them.

Consumers in order to solve problems as soon as possible, usually as long as they can get the money back to meet, often do not investigate whether the freight can be retrieved.

However, the freight rates of these stores may be higher than the actual freight rates.

The buyer returned the goods by paying double freight, and the freight spread was easily eaten by the seller.

Zhu Yongping, a representative of the Guangzhou Consumer Council and a well-known lawyer, told reporters that according to the consumer protection law, consumers should be protected by "one back and one loss" as long as there are fraudulent practices.

"Online shop can not refuse to compensate for one reason on the ground of no promise of compensation."

He also reminded consumers that when shopping online, we must pay attention to retaining relevant evidence, such as chat records, advertising words, courier lists, receipts and so on, as a basis for safeguarding rights.