Nanjing: New Buy Nan Meng Brand Down Clothing, Dry Cleaning, Old Goods Manufacturers Deny Quality Problems

A Miss Wu of Nanjing spent 1359 yuan to buy a Nan Meng brand short down jacket. After the first dry cleaning, it became secondhand. The shop was only willing to refund the dry cleaning fee of 20 yuan to the laundry. clothing There is no quality problem. Angrily, Miss Wu bought a down coats of the same paragraph yesterday, trying to find justice for herself through exposure.

Shenzhen Nan Meng Clothes & Accessories Proof of Nanjing Office of limited company

　　 Famous brand down garments are dry cleaned and become defective products.

Recently, the reporter received Miss Wu's help, saying that in December 17th last year, she bought a short down jacket from the Nan Meng store in Jiangning District, Nanjing, and the price was 1395 yuan after the discount. A few days ago, she sent the down jacket to dry cleaning. clothes It turned out that clothes had become "second-hand goods" and the surface of clothes had become very old and wrinkled. One more look, the prints on the clothes were gone. The head of the dry cleaning shop speculated that the quality of the clothes was only a refund of 20 yuan laundry fee.

Later, Miss Wu immediately described the status of the garment after the first dry cleaning, and explained it to the salesperson who bought the counter. The reply was that the inspection report of the garment produced by Miss Wu was qualified without any quality problems. In addition, a certificate of "Shenzhen Nan Meng Clothing Co., Ltd. Nanjing office" was sent to Miss Wu. In this certificate, the reporter found that the model is the winter down jacket A2H348 (dot short down), the inspection number is: 20123448. No inspection reports issued by authoritative departments have been seen.

　　 The dry cleaning shop complains the complainant to purchase the same clothing to protect the right.

Yesterday afternoon, the reporter interviewed Mr. Wang, who is responsible for the dry cleaning chain in Jiangning District, Yin Jie district. He acknowledged the fact that Miss Wu's down jacket had been washed away after dry cleaning. This may be related to the quality of clothes. Mr. Wang said that any clothes after dry cleaning will fade. In response to Miss Wu's situation, she must go through the authority's signature and prove that it is indeed a washing problem.

The consumer association gives advice: it can bring washed clothes and related invoices to the Nanjing washing and dyeing industry association to do the appraisal, and the staff will provide solutions based on the appraisal results and the new and old clothes. Yesterday, Miss Wu once again came to Jiangning District holiday department store beauty (Nan Meng) counters to buy the same style down garments. At present, she has agreed with the head of the dry cleaners to go to Nanjing washing and dyeing industry association to conduct appraisal and mediation in March 7th. Reporters will continue to pay attention to this matter.

Wei Xiaoxin, a guest of Jiangsu news comprehensive broadcasting "rule by law online", analyzed that disputes like dry cleaning and washing and dyeing were common, and the proportion of consumers in complaints was relatively high. So far, there are no relevant rules. Consumers can consult with the store first when they encounter such a situation. At the same time, they can negotiate through the appraisal results of the dyeing and dyeing Association. If there is no negotiation, consumers can protect their rights through litigation.