Business Etiquette And Techniques

The world is changing, the society is constantly improving, business culture is gradually upgrading, and business culture and skills in the workplace are one of the secrets of success in your workplace. Business culture is a bridge between you and your customers, so that you can get to know each other better. But not everyone knows business culture and skills. How to master it? Business culture Skills have been made a few common points. Business skills 。

(1) it is better to call the surname when greeting. Stepping into the door of the reception room, your first sentence may be: "Hello, nice to meet you." But it's not as good as saying, "Hello, manager Wang. Nice to meet you." According to the test, the latter is much more enthusiastic than the former.

(2) if the other party doesn't invite you to sit down, you'd better stand. After sitting down, you should not smoke. If the other person asks you to smoke, you should say, "thank you." Please remember that it is very inappropriate to get ashes and matches on the floor.

(3) initiate the conversation and cherish the meeting time. Although the other person has already known some of your situation and purpose of visiting, you still need to take the initiative to speak. You can emphasize and explain some problems again. This not only reflects a person's mental outlook, but also a need for politeness.

(4) please do not rush to show your information, letters or gifts. Only when you mention these things and have aroused interest, is the best time to show them. In addition, you have to be prepared in advance. When the other person asks you questions about the information you are carrying, you should give detailed explanations or explanations.

(5) maintain corresponding enthusiasm. In conversation, if you don't have enough enthusiasm for a certain question, the other party will lose interest in talking about it immediately.

(6) when anger is hard to suppress, an early meeting should be concluded. Anger can make you lose the objective yardstick of understanding others and controlling yourself. It will not only help solve problems, but will make things worse.

(7) learn to listen to art. There are two requirements for listening. First, let's leave time for each other to speak. Secondly, listen to the "listen to the voice". If the other person speaks first, you must not interrupt. We should be prepared to facilitate the response of each other at the right time and encourage the other side to continue. Those who can not listen to others seriously can not listen to the voice or listen to each other's questions. Remember: whether it is social occasions or at work, listening is the accomplishment of a person.

(8) avoid bad movements and posture. Playing with the little things in your hands, using your hands to keep your hair, stirring your tongue, cleaning your teeth, digging your ears, staring at the nails, the ceiling or the paintings and paintings behind your opponent, all of these actions are disrespectful. Nor should I forget my identity and pose with a show of closeness: "we have nothing to say, but I will not mention this to anyone else!" slang and vulgar language should be avoided.

(9) be good at "mess up" and learn to express clearly. Good expression can benefit people all their lives. People who do not generalize in speech often arouse people's aversion: the narration is not focused, and people with confused minds often force people to avoid him as much as possible. Generally speaking, if you have never worried that others will be disgusted with your words, it means that you have aroused the resentment of others.

(10) be honest, frank and moderate. If you take a vacation on a trivial matter, it is very likely that your whole efforts will be wasted. If you doubt your dishonesty, you will be eclipsed by all kinds of extraordinary deeds. No one is perfect and perfect, so you can speak frankly or admit your shortcomings or faults. When commenting on the third party, we should not lose the weight of others, and the use of sharp language without restraint will only make people suspect: "who knows one day, he may say so behind me."

(11) make a self-examination of tone and intonation. Record your speech for 5 minutes, listen to it clearly, do you have too much throat and nasal sound? What is the speed of speech? Is the tone intonation and plain? If you are not satisfied, listen to it again after improvement. A vibrant tone will make you look younger. We should pay more attention to practice and practice more.

(12) if your seniority is lighter than yours and your knowledge is relatively low, you should pay special attention to the exposure of your superiority. When you introduce your enviable degree title, the other side also needs to talk about his situation. You should be careful when introducing yourself in order to avoid being ashamed of yourself. You can express your admiration for each other. Excessive care and preaching should be avoided and sincerity and cooperation spirit should be shown.

(13) pay attention to clothes and hairstyles. The first meeting gives people a kind of untidy impression, which often cast a shadow on your self expression. Entrepreneurs who are slovenly at ordinary times should ask knowledgeable people before meeting them and ask him to design you according to your age, body shape, occupation and season. Clothing And hairstyle.

(14) don't forget to take away your interview when the meeting is over. Hat Gloves, briefcase and so on. Farewell speech should be concise and restrained, and refrain from introducing new topics when going out, for there is no reason to think that farewell is the climax of the meeting.