Clothing, Shoes And Hat Quality, Education And Training Services And Other Complaints Doubled.

< p > in the first half of this year, the Suzhou Consumer Protection Committee at all levels accepted 2677 complaints from consumers, and 2199 cases were settled, with a closing rate of 82.1%. For consumers to recover the loss of more than 722 yuan. Receive calls, visit consultation 28807 people. Among them, 1994 simple procedures are used to mediate consumer complaints, 685 are mediating consumer complaints by general procedures, and 23 are intermediation procedures to mediate consumer disputes. The Consumer Protection Committee reminds consumers that they are infringed upon their legitimate rights and interests. Please go to the industrial and commercial departments at all levels, the consumer protection committee or the community consumer complaints station to complain about their rights. < /p >
< p > < strong > < a > target= "_blank" href= "http://www.91se91.com/" > clothing > /a > a target= "_blank", "_blank", "shoes", "hat", 65.9% of the complaints are underwear.
In the first half of the year, < p > complaints about clothing quality, clothing < a target= "_blank" href= "http://www.91se91.com/" > shoes and hats < /a >, mobile phones, cars, furniture, air conditioners and water heaters, computers, houses, food, decoration materials and TV sets became the ten hotspots. Among them, < a target= "_blank" href= "http://www.91se91.com/" > clothing shoes and hats < /a > air conditioners and water heaters, cars and televisions rank the top four. < /p >
< p > clothing, shoes and hats consumption complaints are gradually declining in previous years, a traditional commodity category which rose in the second half of last year. In the first half of this year, this trend continued to rise, rising 101% compared with the same period last year, ranking the first place in commodity complaints. All levels of the Consumer Protection Committee received 367 pieces. Of these, 65.9% were underwear goods. The main reason for disputes is the false quality of merchants when goods are sold. A female consumer bought a bra with the effect of breast enhancement, and it turned out to be useless. Some businessmen said in the propaganda that size is incorrect and can be refunded, but they are rejected when they really want to retire. The largest number of complaints were Suzhou Wang Business Consulting Co. Ltd. and Suzhou Chun Jia trading company, which accounted for 159 and 75 respectively. < /p >
< p > the complaints of air conditioning products are mainly concentrated on unrefrigerating, and after installation, maintenance is not timely, or maintenance level is not high, resulting in two failures. TV sets have serious quality problems, blurred images and repeated repairs. The brands that complain most about air conditioning products are GREE, Dajin and AUX. The brands with the most complaints are Konka, Hisense and SHARP. < /p >
Less than P, complaints from family cars are a new commodity category in recent years, and remain high in the first half of this year, up 60.5% over the same period last year. < /p >
< p > < strong > service complaints increased by 131% over the same period (/strong < < /p >).
< p > service complaints, sales, accommodation and cultural entertainment, telecommunications, hairdressing, bathing, Internet, laundry, housing decoration and property management, education and training, consulting intermediary in the top nine. Among them, education and training, consulting agency, accommodation and cultural entertainment increased by 131%, 48% and 44% respectively, ranking the top three. < /p >
< p > the problem of consumers reflected in the field of education and training is mainly that the refund rules are formulated unilaterally for educational training institutions, and consumers are denied when they find that learning contents and publicity do not meet the requirement of refund. < /p >
< p > complaints about career intermediary mainly focus on providing false information to cheat consumers. In early April of this year, Jiangxi youth Zhang Xiaoming was asked to pay 500 yuan for a career intermediary in Wuzhong District. He went in for three months, and promised to introduce him to him after his expiry, otherwise he would refund. But after the expiration, the work was not introduced, but also went out. < /p >
< p > complaints about housing intermediary services mainly involve only fees and no service and non refundable commitment. Many consumers reflect that some housing intermediary companies rent or check out procedures are not standardized, such as lease contracts are not stamped, receipts often open IOUs, contracts signed are not fulfilled. < /p >
< p > < strong > TV shopping is the most difficult to protect. Some manufacturers are unable to undertake < /strong > < /p >.
The complaint analysis in the first half of the year P also shows that the most difficult thing is to protect consumers' rights by TV shopping. One of the difficulties is off-site shopping. The cost of safeguarding rights is high, and there is a lack of means to control illegal dealers. < /p >
< p > according to the relevant personnel of the municipal consumer protection committee, from the complaints in recent years, the quality of TV direct selling products itself is more. If some commodities are very common in materials, they can be transformed into high-tech products after a package of publicity. In addition, some products are "three noes" or fake brand names, so they are wrapped in foreign languages. If consumers use telephone booking and door-to-door mode, it is even more impossible to pick and choose goods at a discount than three. < /p >
< p > in safeguarding rights, the biggest problem faced by the consumer protection committees at all levels is that some TV direct selling manufacturers simply can not afford the replacement and maintenance of the defective commodities. Many manufacturers, in order to improve the visibility of products, spend a lot of money on advertising investment, and try to compress the cost in after-sales service. In addition to the characteristics of shopping in different places, some problems have been wrangling between producers and sellers, which has increased the difficulty of solving problems. < /p >