Explaining How To Become A Successful Store Manager

< p > if you are a store manager, if you see a hair on the floor of the shop, and if all the waiters are busy at the moment, can you bend down and pick up this hair? < /p >

< p > can or cannot be, is you away from a good a href= "http://www.91se91.com/news/index_c.asp" > /a > long distance is near or far.

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< p > mention the shopkeeper's two words. Both the boss and the staff seem to have their eyes lit up because they are the people they need most.

Store manager is not only the executor of the boss, but also the manager of the staff, and the biggest waiter, directly facing the < a href= "http://www.91se91.com/news/index_c.asp" > Customer < /a > and the market; it is the spokesperson of the enterprise brand as well as the symbol of the store and the banner of the field.

The term "store manager" is more intuitive, more cordial than professional manager, and has no high bureaucratic color. It is a person who takes the lead in doing things.

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< p > the topic and story of such a special group around the shop manager are always relished by the boss and employees. It is these topics and stories that tell us how to become a good store manager.

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< p > < strong > the most "principal" shop manager < /strong > /p >

< p > the first "three" refers to the "three key": 1, the key positions are checked by key personnel; 2, the key personnel should be present at the critical moment; 3, the key things are handled by the key people. Many times, when the boss is unwilling to personally come forward to avoid the risks, he will avoid dealing with the risks. As a manager, when the matter comes out, let the head of the department deal with it first. This is the method of work. It is almost the same. Basically, we can talk about a result and let the boss come forward.

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< p > second "three" refers to the "three links theory": general feeling, ventilation and notification.

"Tong Qing" means that every choice and decision made by the shopkeeper must be reasonable and reasonable, such as asking for leave from employees or customers saying that the money can be avoided or not. "Ventilation" means that the shopkeeper should learn to ventilate the employees before doing anything, regardless of the size, especially if they can cause employees to guess things. They should open their hearts to tell everyone that the employees have a stable mentality so that the service can go up naturally.

"Bulletin" generally refers to the fact that after the occurrence of the matter, it is known that it needs to be ventilated before and after that. It can print out the reward notice or critical notice in writing, or a summing up of a matter.

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< p > the first "four" refers to the "four usual": 1, in terms of service, every employee must be warm and friendly to see customers, and the service should grasp two degrees, attitude and speed; 2, the environment must be clean and beautiful in all aspects of the environment; 3, hardware facilities, all the equipment and facilities used by customers, such as beauty beds, baths, instruments, etc., must be complete and effective; 4, in terms of safety, the products and snack foods provided by the clubs must be safe and can not cause harm to the health of customers.

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< p > second "four" refers to "four comprehending": 1, fully understand the needs of customers.

For example, in summer, some customers prefer air-conditioners to colder ones, while some customers only let the air conditioner at 26 degrees.

We should try our best to satisfy the customers' needs; 2, we should fully understand the customer's fault.

When the customer is wrong, most of them will not admit that the duty of the store staff is to guide customers and educate customers. For example, some customers who make beauty together will chatting loudly in the hall or playing the phone with loud voice; 3, fully understand customer complaints.

If we are customers, we may complain more about this situation. 4, we should fully understand customer complaints.

The same is for empathy, understanding, do not think that the customer is directed at a waiter, or to "pick fault", we should study the psychology of customers from the perspective of customers, and finally give the result of complaints.

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< p > < strong > most will < a href= "http://www.91se91.com/news/index_c.asp > > communication < /a > shop manager < /strong > /p >

< p > 1, write job dispatch list.

Before making employees perform a more important job, Cheng Cheng will write job dispatch lists, write clearly the inside of the work, and at what time to finish to what extent, rather than oral to employees.

A single dispatch of two jobs was sent, and Cheng Cheng and his staff each kept one.

With a written dispatch list, it is possible to ensure that the information is correct and effective, and minimized the error caused by information pmission errors in the work.

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< p > 2, SMS communication.

Short message communication is convenient and fast. When the boss is away from the store, Cheng Cheng sends the store's business situation to the boss in fixed format messages every night. Similarly, when she and her employees are away on business, Cheng Cheng will also ask for the progress of work in the form of text messages every night.

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< p > 3, carry out communication day.

Every month, Cheng Cheng will take a day to arrange for employees to communicate without barrier. Cheng Cheng and his boss do nothing on that day. They are listening to their staff and waiting to solve all staff problems.

The day of communication can enhance the pparency of enterprises. It is a virtuous circle to open up our minds and make things easier for us to manage.

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< p > 4, organize activities to enhance communication.

Through the debate, telling stories, birthday parties, annual meetings and so on, we can reach the information pmission between the company and employees, between employees and employees.

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< p > 5, learning newspapers and magazines, and writing after reading.

In addition to the internal publications, Cheng Cheng has subscribed to many professional newspapers and magazines. Every week, he organizes his staff to read meetings, reads articles to employees, and lets people write articles.

Through the enterprise magazine, we can fully understand the company's high-level thinking and the direction of the enterprise. Through industry publications, we can understand the industry's development and the latest trend.

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