How To Deal With The Customer'S Complaint Correctly

< p > clothing store opens business, and is afraid of customers' a href= "http://www.91se91.com/news/index_c.asp" > complaint "/a", because it will affect the business of the storefront, and it is also more troublesome to deal with it.

Many shopkeepers have a lot of headaches in the face of customers' aggressive complaints.

On the other hand, because of the more detailed details of clothing, inspection can not be refined to every stitch, and customers will be very strict in the inspection of clothing. Inevitably, there will be various kinds of clothing complaints.

How to correctly handle customer complaints in clothing stores? It is very important to master the right methods.

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< p > < strong > 1., change reception complaints > a href= "http://www.91se91.com/news/index_c.asp" > Customer < /a > attention field < /strong > /p >

< p > when customers complain in anger, letting customers vent their dissatisfaction in front of the counter will affect the shape and business of the shop.

Moreover, no matter who is a shopping guide, such a customer must not quarrel with the customer loudly, because it will only add fuel to the fire and make the customers more angry.

With such complaints, customers can be invited to the reception room to listen carefully to customers' questions and then explain or communicate with customers one by one.

The interruption of customers' complaints will be very bad, so that customers will feel grieved and get no complaints. The result will be very bad.

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< p > < strong > 2., changing the receptionist < /strong > /p >

< p > a lot of clothing customers are not overly concerned about clothes. Sometimes, the attitude of the shopping guide is too stiff, or the words are inappropriate, and the tone is not right, which will annoy the clothing customers.

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< p > when the customer is dissatisfied with the service attitude of the service personnel, let the shop assistant come forward to solve the customer's problem, the customer will have a preconceived mood, not only is not conducive to the solution of the problem, but also will aggravate the customer's dissatisfaction sometimes.

For a more experienced, more senior shop assistant, the customer will feel respected and will help solve the problem satisfactorily.

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< p > < strong > 3. instead of a href= "http://www.91se91.com/news/index_c.asp" > solve the problem < /a > time < /strong > /p >

Customer complaints should be timely, but if the salesperson can not solve the problem, he can ask the customer for another time to ask the manager to intervene. P

On the one hand, there is a chance of communication. On the other hand, customers will not lose confidence in you at once.

Of course, some customers are unwilling to waste time. They should take care of their customers' convenience and sincere attitude.

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