Consumers Are Mixed With Happiness In The New Elimination Of "Full Moon"

< p > > a href= "http://www.91se91.com/news/index_c.asp" > online shopping < /a > 7 days without reason to return, implement the "proof reversal" mechanism, and incorporate the concept of financial consumption into the first time.

The new consumer protection law, which has been formally implemented since March 15th, is considered to be a highlight.

However, the Consumer Association's survey of consumers found that in the first month of the implementation of the new consumer law, nearly 20% of consumers still did not realize the idea of "no reason to return".

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< p > to this, the relevant person in charge of Hangzhou Consumer Protection Committee said that the new consumer law has strengthened the protection of consumers' rights and interests while strengthening the obligations and responsibilities of operators.

"However, because of the implementation, the public still has a process of cognition and acceptance."

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< p > < strong > there is no reason why a href= "http://www.91se91.com/news/index_c.asp" > return < /a > sounds very beautiful. Actually, it is a little difficult to return the goods in practice.

< p > according to the State Administration of industry and commerce, after the implementation of the new consumer law, the number of complaints about online shopping has increased.

And reporters in Hangzhou consumer rights protection network "rights online" also saw that from March 15th to date, consumer complaints about online shopping accounted for the majority.

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< p > "I spent 800 yuan buying a man's clothing online. When I received it, I found it was a down jacket, but the shopkeeper refused to return it with this garment."

Netizen Linda said angrily, at that time, she saw the promise of "7 days no reason to return" on the store's page, and then she was relieved to buy it.

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< p > as the highlight of the new elimination method, "online shopping has no reason to return goods within 7 days" has been applauded by consumers as soon as it is released.

Because the new consumer law stipulates that operators sell products by way of Internet, television, telephone and mail order, and consumers have no right to return products within 7 days after receiving the products, without giving reasons.

However, in the process of implementation, it is not easy for consumers to return goods.

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< p > first, although there is no reason to return, there are still certain conditions in the specific implementation.

For example, the following situations are not applicable to "7 days without reason to return": one is custom-made goods; the two is fresh and perishable commodities; the three is online downloading or digital products such as audio-visual products, computer software, etc., and four of them are delivered newspapers and periodicals.

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< p > "in addition, it is the businessmen who inform consumers of goods in advance by declaring that they do not apply for 7 days without reason to return."

Yesterday, the Hangzhou municipal consumer protection committee official told reporters that, because there is a provision in the new law, "according to the nature of the commodity and consumers confirm that it is not suitable to return goods when they purchase, they are not applicable to unreasonable returns."

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< p > < strong > the proof inversion mechanism is < a href= "http://www.91se91.com/news/index_c.asp" > consumer < /a > "burden reduction" < /strong > /p >.

< p > Yang Hongcan, director general of the Consumer Protection Bureau of the General Administration of industry and commerce, pointed out that the sharp increase in the amount of consumer complaints reported in the first quarter is closely related to the implementation of the new consumer law.

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< p > in the original consumer rights complaints, it is "who advocates who will give evidence", and the twenty-third paragraph third of the new consumer law stipulates that the service provided by the operator is durable goods or decoration and other services such as motor vehicles, computers, televisions, refrigerators, air conditioners, washing machines and so on. Consumers will find flaws within 6 months from the date of receiving goods or services, and the operator shall bear the burden of proof for the defects.

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< p > "this is an inverted mechanism of proof."

The relevant person in charge of the municipal consumer protection committee mentioned above explained.

In the past, when consumers bear the burden of proof, they have to spend a lot of time and energy, and the cost of safeguarding rights is too high.

After the implementation of the new consumer law, this phenomenon is expected to improve.

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< p > it is reported that in the recent car purchase dispute, the Ling'an Consumer Protection Committee, in accordance with the principle of "inversion of burden of proof" in the new consumer law, allowed the 4S shop to be charged with the burden of proof on the defects, but the other side said it could not give evidence, agreed to be responsible for the problem car and was willing to negotiate with the consumers to settle the dispute, so as to recover the economic losses of more than 25 yuan for consumers.

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