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Perfect After-Sale Can Eliminate Complaints And Win Tomorrow.

2014/8/10 14:38:00 15

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Perfect After Sale Complaints Win Tomorrow.

/strong > from some a href= "http://sjfzxm.com/news/index_q.asp" > meaning < /a >, perfect after-sale can eliminate complaints. This is because: 
 first, good after-sales service can enable customers to maximize their satisfaction with the products they buy, so as to establish long-term cooperation, mutual benefit and reciprocity. 
 Second, after-sales service is a part of the right that customers should enjoy. Customers pay for the products or services, and they deserve perfect service. After sale service is also a prerequisite for customers to use the product correctly. After sales service includes spanportation, installation, commissioning, demonstration and training. Sales personnel should strive to do well in communication between the company and customers during this period. Third, after-sales service is the foundation of building trust relationship. If customers benefit from this purchase spanaction and after sale service, they will usually buy or volunteer to publicize the brand and image of the company, and will reject other competitors' brands and advertisements, continue to buy new products developed by the company, and after-sales service will help to increase sales. Customers will be recommended everywhere when they are satisfied with the product. This is one of the important sources of new customers. 
 1, < a href= > http://sjfzxm.com/news/index_q.asp > < /a > product information /p >
 one of the obligations of salesmen is to enable customers to understand the changes of products. Before persuading the customer, the salesperson usually submitting the brief introduction, instructions and documents to the customer. After the customer purchase, the salesperson often fails to provide the latest information about the sales promotion. This is not appropriate. It is much easier and more important to maintain an old customer than to develop a new customer. The cost of maintaining an old customer is much lower than the cost of developing a new customer. Of course, it is not enough for salesmen to realize that the importance of maintaining old customers is not enough. Salesmen also know how to maintain their old customers. There are many ways to maintain the old customers. Apart from making customers trust in sales personnel and marketing products, salesmen can continue to provide customers with the latest information on products, and are also a powerful after-sales service to maintain their old customers. The so-called product information mainly includes information about products and business information and information about sales promotion products. 
 two, providing product usage method 
 we find that many customers are ignorant or ignorant of the use of the product after buying some kind of product. Therefore, enterprises and salesmen should give the following appropriate services after the sale of products: 
 1., with the enthusiasm of selling at the beginning, we introduced and explained the use of the product in detail. 
 2.. Free training is necessary when necessary. 
 3. detailed description of operation methods and protection methods and matters needing attention. 
 4. allows customers to drill several times to correct their mistakes until they are mastered. 
 three, providing product custody and maintenance services /p >
 after the customer buys the product, it must be maintained to extend the life of the product. The sales staff or related after-sales service personnel should strengthen the following services at this stage: 
 1. explain the correct custody and maintenance methods to customers from beginning to end. 
 2. detailed list of machine equipment, machine characteristics and usage notes to inform customers. 
 3., please ask the customer to try the maintenance method. 
 four, providing regular tour service 
 for the products that have been sold, if necessary, enterprises or salesmen must perform regular tour services. The implementation of tour services should pay attention to the following points: 
 1. sets out the detailed itinerant service plan, lists the service scope, time and requirements for implementation. 
 2., the form should be formulated for the customers who are traveling around, the computer management should be carried out, and the personnel and time should be arranged accurately. 
 3. promptly notify the customer so that the client is prepared and conscientiously completes all the work. 
 five, try to maintain product reputation .
 good after-sales service is mainly aimed at maintaining the reputation of the product. A product of high quality always emphasizes after-sale service in sales. There is no good after-sales service, and good products can hardly establish a good reputation in the minds of customers. Generally speaking, the maintenance of product reputation is mainly about the protection of product quality and the fulfillment of service promise. 
 six, fair solution of claim problem 
 there are several solutions to the claims: first, the products are completely free of replacement; second, the products are completely returned, and the customers only pay for labor and spanportation costs; third, the products are completely replaced, and the customers and the company share the related expenses; fourth, the customers undertake the maintenance cost; fifth, the products are sent to the company's factory before making the decision; sixth, the customer claims to the third party. A fair and reasonable solution provides salespeople with a good chance to repeat the sales of products and services of the company, because customers already have a positive experience in dealing with the company, and he will easily consider buying other products from the company. 
 seven, establishing product compensation system 
 generally speaking, customer claims are likely to occur regardless of what products they sell. There are many reasons for the customer's claim, such as the defect of the product itself, and the damage of the product in the spanportation process. The salesperson misled the customer during the sales process, so that the customer bought the product he did not need. If the claim is not handled properly, it will lead to undesirable consequences and affect future sales opportunities. Therefore, no matter what the reason, salesmen should take seriously the claims of customers, handle them prudently, and help enterprises establish a compensation system. 
 experts dial /p >
 it is worth reminding that sales staff and business related after-sales service personnel should also keep in mind the following points of after-sales service: first, set up a system within the company to ensure that all customers or potential customers' requests for information, complaints or problem solving can be handled properly and effectively; second, establish a regular inspection system to collect all customers' views on the products purchased; third, make sure that you know any complaints or problems of customers, and handle them as best as possible; fourth, enable every customer to find you; fifth, share useful information with customers, and maintain daily contacts, so that customers feel that he is also part of your network of work.