Enterprise Management: Put People In Order To Improve Your Work Efficiency.
Are you puzzled by a series of questions, P? Let's compare the personnel management methods introduced in this article to see if your management is reasonable.
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< p > < strong > first step: understand the responsibilities of < a href= "http://sjfzxm.com/news/index_z.asp > > shop assistant < /a > < /strong > /p >
< p > a lot of shop assistants will have the following understanding. When there is no business in the store, the clerk will take time off beside him for granted.
Actually, the duty of a shop assistant is not just to greet customers.
Organize the shop assistants to call the old customers, deepen the impression of the products, let the salesmen know the knowledge of the goods themselves, the customers can answer accurately and accurately after any information about the products, do well the hygiene in the shop, adjust the display in the shop in leisure time, and launch the shop assistants to do the sales field pattern training.
In short, make your shop look busy and help attract more customers.
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< p > shopkeeper, when you manage the daily work of the shop assistants, you can supervise the shop assistants in the following way: < /p >
< p > 1, requiring the salesperson to work half an hour ahead of time within the stipulated time so as to make the corresponding store preparation work.
During this period, the shop assistants can do the cleaning work of the whole store, such as cleaning the floor, shelves, etc., sorting out the shelves, checking whether the goods are in conformity with the previous night; checking the quality of the goods in the shop area, ensuring that there is no defective goods and no wrong price; and placing the supplement according to the display mode to the corresponding location.
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< p > 2, shop assistants should devote themselves to sales with full enthusiasm.
When receiving customers, pay attention to sorting out the clothes on the shelves at any time, keeping the order of clothing in order, carefully issuing small sales tickets, ensuring accurate contents, filling out various forms and documents as required, taking seriously the opinions of customers, and assisting in handling customer complaints and special requirements within the scope of work.
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After "P > 3, < a href=" http://sjfzxm.com/news/index_z.asp "> /a > a day's work, the clerk should not forget to finish the shop.
For example, during the shift, we should clear up the events that happened on that day and check the goods on the shelves. Fill in the replenishment orders and make up the goods in time. When we go out, we should check whether the shops are closed and ensure the safety of the property in the store.
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< p > above, from the preparatory stage, the stage and the ending stage of the store work, the requirements for the clerk are put forward, hoping to help you.
Let the salesmen know their responsibilities so that they can have a clear understanding of their work, so that they can conscientiously plan their daily duties and create a good working atmosphere.
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< p > < strong > second steps: training shop assistants' working ability < /strong > < /p >
The ability of shop assistants is likely to be uneven. The store manager should constantly train P and enhance their abilities in all aspects.
The trained shop assistants will be familiar with the brand style and the operation of the store.
In addition, shop assistants who have improved their personal skills through training will generally be grateful and will work harder and do not leave easily.
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< p > How can we better strengthen the training of shop assistants? The store manager can draw lessons from the following five points.
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< p > one is the form of training: < /p >
< p > do not think that the only way to train employees is to summon them together for a class lecture. In practice, it is also a kind of training for a certain employee in a timely manner.
When a shop assistant receives a customer, if the shopkeeper finds out where the salesperson is not doing well, he can make timely suggestions after the customer has left, which can better help her realize his mistake.
Facts have proved that this kind of real-time live training is more impressive to employees.
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< p > two is the training "a href=" http://sjfzxm.com/news/index_z.asp "> < /a > < /p >.
< p > the training content of shop staff can include product knowledge, product display and clothing collocation, business process and shopping guide skills.
If the shop assistant has mastered these aspects, it will help the store to do better. It will not appear that when the customer asks about the price of clothes, the shopping guide still needs to look at the embarrassment of the label.
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< p > three, training should be targeted: < /p >
< p > not any training content is suitable for every employee, which requires the manager to discriminate against the salesperson's different educational level and receptivity.
Which shop assistant's clothing collocation consciousness is good, but lacks the knowledge to the product, should focus on her training this aspect content.
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< p > four, training must be planned: < /p >
< p > reasonable plan is conducive to the orderly conduct of the training work, and when the store plans to plan what period of time to train, so it is also helpful for the staff to understand and grasp the key points of the work.
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< p > five is a summary of training objectives and achievements: < /p >
< p > after the end of each training, the store manager can organize the shop assistants to carry out the related summary work. Only by summing up, can the clerk know clearly what he has gained.
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< p > the purpose of training is to constantly check and fill vacancy, improve the work ability and business level of the shop assistants, at the same time, it can also reflect the manager's humanized management of the shop assistants and play a reasonable role in employing people.
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< p > < strong > third steps: encourage the salesperson's work attitude < /strong > < /p >
< p > shop assistants have clearly defined their responsibilities and have improved their work ability, but if there is no passion at work, this is not conducive to the good development of the shops.
Therefore, store managers need to take effective measures to motivate employees.
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< p > below, I will introduce to you some encouragement methods that are helpful to improve the enthusiasm of the salesperson.
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< p > one is public praise, independent criticism.
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Salespersons who praise publicly and perform well can enhance their sense of honor and play a good example for other salesmen. P
And criticism should never be carried out by other clerks, not to criticize your shop assistants in front of customers. Otherwise, the self-esteem of salespersons will be greatly challenged.
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< p > two is a timely reward.
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< p > some shop operators always like to say, "do your best, and I will reward you well by the end of the year".
This will make the shop assistants feel very distant and not trust enough, and timely reward the excellent shop assistants in material or spiritual way, which can continuously improve the enthusiasm and initiative of the salesmen.
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< p > three is accurate execution.
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< p > for example, when giving material rewards to shop assistants, be sure to be accurate, otherwise they will make other salesmen feel unfair and play the opposite effect.
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< p > four is to let the salesperson fully understand.
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< p > "you have done well this month, everyone has a bonus". This statement is very vague and can not motivate.
To tell the clerk how much time, how much performance, how much reward each person...
Only in this way can they constantly encourage themselves.
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< p > five is to learn to move with emotion.
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< p > store is a big family, let the clerk feel the warmth of home.
Celebrate birthdays for employees, visit sick employees, organize employees to play...
These are good ways to narrow the distance of employees. On the one hand, they reflect the human management of managers, and on the other hand, they play an incentive role.
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< p > with the encouragement of salesmen, the enthusiasm of salesmen can be mobilized to a great extent, so that they will devote 100% enthusiasm into their work and effectively promote the growth of store sales performance.
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< p > clothing store is like a big family, and the salesperson is the core force of this big family. Their diligence and diligence determine the rise and fall of this family.
Store managers should be good at management, good management and incentive mechanism, so that more excellent salesmen can devote their loyalty and enthusiasm to work, maximize their potential and strive for the performance goals of clothing stores. Under such a team atmosphere, the performance of clothing stores can flourishing.
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