Double Eleven Does Not Accept A Deposit Refund 57 Billion 100 Million That Day Is Alleged To Have Moisture.

In the past " Double Eleven "Many consumers found that the purchase of goods on Tmall (Taobao mall) did not accept a deposit refund on the same day, which not only made people suspect that Ali's" 57 billion 100 million yuan "huge volume of transactions in some of the" water. "

Consumers: it is very difficult to make a refund.

Mr. Wang of Wuhan is having trouble with online shopping recently. "Double eleven" before he was in Tmall A refrigerator was seen, and the advance payment of 99 yuan was prepaid ahead of time, ready to pay the final payment on the 11 day. But because of personal reasons, Mr. Wang did not want to buy it, but looking for a refund for the merchant, the merchant indicated that he had to pay the balance on the 11 day before accepting the application. Mr. Wang complained that the refrigerator was not a custom product, and that the cancellation of shopping did not affect the two sale and why it could not be accepted on that day. Many netizens have similar Tucao.

Some of Tmall's pre-sale products do not accept 7 days without reason to return, and many people complain. Miss Yang, who lives in Hanyang, ordered a dress at a clothing brand store of Tmall 9, and found it unsuitable after trying it out. But she had paid 39 yuan deposit in advance. Miss Yang originally planned to make a refund after 11 days, but the product marked "this commodity does not support the 7 day return" explanation, consulted Tmall customer service, also received the commodity not to return the reply.

Tmall: no refund will be received on the same day.

Yesterday, the reporter called Tmall's customer service phone, for the "double eleven" purchase goods can not apply for a refund that day, Tmall responded that due to the large amount of orders during the activity, so at 11 o'clock at 0:00 -24 hours, consumers in the "buy baby" page of the application for refund orders will not be temporarily closed, but the function will be open at 0:00 on November 12, 2014.

As for pre-sale goods, they do not enjoy 7 days of no reason to return products. Tmall said that the twenty-fifth provision of the new consumer law stipulates that, except for newspapers and fresh produce, other commodities that are not returned according to the nature of the commodity and are confirmed by consumers at the time of purchase are not applicable to unreasonable returns. The "double eleven" pre-sale is through the consumer earnest down payment, the merchant arranges the quantity according to the order quantity, belongs to sells the fixed product, the commodity nature is different from the traditional stock sale pattern. Whether it is the activity page or the product details page of the pre-sale goods, it is clear that the deposit rules do not support the 7 day no reason to return the goods, so it is in line with the exception of the twenty-fifth new consumer law.

Expert: suspected unilateral provisions

Insiders said that Ali "double eleven" on the day of the transaction volume of 57 billion 100 million yuan, there must be "moisture", including the return rate. Hubei Ying Ke law firm Wu Liangtao believes that the refund process belongs to the shopping platform for the consumer's commitment, if not explicitly inform consumers in advance of the provisions of the change, "double eleven" on the same day when the consumer refunds to inform that no refund is a violation of the agreed behavior.

As for Tmall's response to presale merchandise, it does not apply to the 7 days no reason to return the category, the Hubei Consumer Council complaints supervision department official said, the electricity supplier stipulates that the pre-sale goods do not enjoy 7 days without reason to exchange, except in the commodity activity page explicit expression, also needs to carry on the two confirmation each time with the consumer transaction, otherwise is suspected to make the unilateral clause.

Wei Hong, director of the network supervision department of Wuhan industrial and commercial bureau, suggested that consumers should read the instructions carefully when shopping online. If the merchant indicates that the prepayment is a deposit in the shopping instructions, the consumer will not buy the goods at last, and the merchant will not refund the deposit. If only the advance payment or deposit is indicated, the merchant should refund the part of the advance payment.

Wei Hong reminds consumers, "double eleven" period, consumers if online shopping When a consumer or a legitimate right or interests is damaged, a commodity or service may complain to the business department or the business department where the third party platform is located. For example, if you have disputes with Taobao's shop, the shop operator's domicile is in Wuhan. Then you can complain to the business department of Wuhan, or you can complain to the Hangzhou business department where Taobao network is located.