Vip.Com Suspected Of Breach Of Integrity, Forced To Abolish Hundreds Of People Rush Orders

"A website specializing in sale", because of this slogan.

It is known to many consumers.

However, consumers everywhere reflected that, recently, the millet mobile power that they snapped up during the 6th anniversary vip.com shop celebration was forced to be recovered in the delivery process.

Vip.com's explanation for this is "abnormal sale of goods", which triggered strong dissatisfaction among consumers.

Yesterday, rights lawyers said that vip.com's action was suspected of breaking the law.

Low power mandatory recovery

Speaking of the shopping experience a few days ago, Mr. Zhou in Linyi, Shandong was angry and helpless.

He recalled that in the evening of December 5th, his friend told him that vip.com was selling a mobile power of millet, the original price needed 49 yuan, and the rush price was only 6 yuan.

"Super low prices are very tempting, so I plan to buy more and send friends."

On the rush to buy page, Mr. Zhou quickly ordered the order, plus 10 yuan freight, a total of 16 yuan.

Because one can only buy one, Mr. Zhou has ordered many times, and he has grabbed 10 mobile power sources.

In December 8th, Mr. Zhou received a text message from vip.com (see photo). "Dear member: because of the abnormal sale of millet mobile power, all orders for ordering this commodity have been cancelled and returned."

Mr. Zhou hurriedly searched the Internet for details of the order, and the order status showed "no".

"I have not seen any goods rejected. How can I refuse to accept them?" Mr. Zhou wondered.

According to the order number provided by Mr. Zhou, the Beijing Morning Post reporter found that his order, 3823, was outbound on the morning of December 6th. It was sent to Shandong sorting center in the morning of December 7th. It was sent to the Shandong interceptor station in December 8th and returned later.

The same is true for other orders.

Hundreds of people have cancelled orders.

Mr. Zhou will be sent to the Internet immediately, triggering many consumer feedback everywhere.

Mr. Zhou set up a

As of yesterday, the group has joined 105 people, all successfully snapped up to 6 yuan millet power, and was recovered on the way to delivery.

Why should vip.com urgently intercept the goods being delivered? In the consumer and vip.com official customer service communication screenshot, the reporter noted that the official reply of vip.com was: "when you buy millet mobile power, the activity is not formally launched, the rules of activity are clear at 10 o'clock in December 6th, so the purchase behavior is all illegal purchase, vip.com can cancel the order according to the activity rules and relevant regulations, and has cancelled the order / interception distribution for you."

Consumers said that they did not find any hint that the activity rules began at 10 o'clock in December 6th when they bought their products.

Mr. Zhou said that he was not buying the Internet for the first time. If a snap buying campaign did not start, consumers would not be able to get the order successfully. "And after we snapped up the product successfully, the other side had already shipped the goods. After two days, it was urgent to contact the logistics to intercept the goods, but there was no first time to notify the consumers. It was simply teasing consumers."

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Customer service says abnormal refund needs to wait

Mr. Zhou said that after the incident, he received only a short message to cancel the order, but he did not mention the refund.

He called the customer service and was told that he would refund 7 to 15 working days.

Mr. Zhou and others are very angry, but vip.com has always insisted that this is the case.

Mr. Zhou said frankly, vip.com should give a reasonable explanation, otherwise the rights protection will not stop.

Recently, the Beijing Morning Post reporter called vip.com customer service inquiries, customer service said that the snap buying activities are indeed abnormal, and eventually the goods will be recovered.

As for what is "abnormal", customer service has been avoided.

However, some consumers said they had successfully received the power before vip.com stopped the cargo.

The customer service said that the company had received the goods, and the company had a special department to deal with it.

The reporter expressed an interview request, customer service said it would convey relevant departments to reply, but as of yesterday, the reporter did not receive any reply.

Reporter login vip.com official website, found that this mobile power has been restored to 49 yuan.

Alleged breach of integrity

Li Jiancheng, a lawyer at Beijing law firm, said that after the information was distributed on the website, the price, specifications, models and other information of the electricity supplier were signed, and an invitation to offer, an order for consumers and a successful payment was made. It is a promise that the seller and the buyer have already formed a formal contract. Zhang Xuedong

Since then, the seller unilaterally cancelled the order, suspected of breach of contract, system failure, shortage and so on are not justified reasons, consumers have the right to ask the other party to perform the contract.

Zhang Xuedong lawyer also said,

These behaviors, apart from being suspected of breaking the law, also expose the absence of the integrity system, which greatly reduces the satisfaction of consumers' shopping experience, and at the same time damages their reputation and image.