Treat Five Different Types Of Customers Differently.

1) irritable customers

To treat such a customer,

Be patient and gently talk with customers to understand his needs.

2) dependent customers

Such customers may be at a loss. They may not be able to make up their minds when choosing goods.

In this regard, the guide's attitude should be gentle and rich.

Think positively, but be careful not to cause any psychological pressure on customers.

3) picky customers

This type of customer is suspicious and picky about any commodity. It is hard to express their satisfaction in choosing a bone in an egg. The guide is very frank with them. They need to be insightful, concise, and familiar with their business. They should seize the opportunity to display their rich knowledge of goods in a timely manner.

At the same time, be polite, maintain self-control, not be dissatisfied with customers' criticism, or compete with customers for right or wrong. These are not sensible ways.

Generally speaking, such customers are best served. They are polite and sensible.

Shopping guide only needs to use his own reason and friendly attitude to repay customers.

5) casual customers

Some customers come to the shops without definite purpose. They just go around and have nothing to do with them. They may end up buying nothing. They are likely to buy them by chance.

For this type of customer, guide buyers should adopt an easy-going attitude, do not sell goods deliberately, and if customers are interested, they will provide services in a timely manner.

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The salesperson should have seven kinds of consumer psychology.

1) realistic psychology

When consumers choose clothes, they do not pursue fashion very much. As long as they are beautiful and generous, they are suitable for their own style needs and pay attention to quality and practicality. The core of their motives is "practical" and "practical benefits".

The main consumers are housewives and general income earners.

2) novelty seeking

Consumers are especially interested in fashion and fashion when shopping for goods.

It is never considered whether the goods are durable and the price is reasonable.

The core of this motive is "fashionable" and "peculiar".

The main consumers are fashionable young men and women.

3) consumers seeking cheap psychology should pay special attention to the price of goods when they choose to buy goods, and like products that are good at quality or low in price.

The core of their motives is "cheap" and "low".