Practical Tips For Handling Customer Mail

1, looking for sellers.

This type of

They are searching for the products (or similar products) you are offering. They are carrying out the purchase plan. They are also busy rushing to complete the procurement task. The biggest feature of his enquiry is: clear objectives (such as name, quantity, delivery terms, etc.).

Information is comprehensive (for example, a company name, address, telephone, fax, contact person, etc.), professional questions and detailed questions. Your prompt response is undoubtedly timely. For this kind of enquiry, we must pay close attention to it. Prompt, accurate, comprehensive, professional reply and competitive offer are the key to the paction.

2. Ready to enter the market.

This type of enquiry may have existed in his country.

But your product is not clear enough. Maybe his client has come to him for enquiry; maybe he already knows that by importing the products you offer, you can get a better profit.

All in all, they are ready to do business with you, but there are still many specific problems to solve. They are new.

In such enquiries, general information is more comprehensive (for example, a company name, address, telephone, fax, contact person, etc.), but you ask from the question.

You can make judgements on the degree. These customers are your potential customers. They need your nurturing. Patience, professional answers and proper tracking are conducive to continuously developing his trust in you and constantly enhancing his confidence in doing business with you.

3, trouble free.

There are many online trading markets or other trading platforms. In order to facilitate user inquiries, they provide a combination of query functions. Users can use this function to send inquiries to the standard format as long as they click on the products they are interested in. This is a good way, but it also provides convenience for some trouble makers. They can easily pick up a very good enquiry after they have made no effort to choose.

At this point, you are more concerned about the fact that the other side is not interested. For such enquiries (usually in the format of the message, which websites are from,) writing a general form of e-mail, expressing that you really want to establish business relations with him, and ask them to give more information about themselves. Sending such messages to each other will filter out such people, because they will not reply to you.