Ten Call Selling Skills

1, telemarketing is by no means the only phone -- this kind of weapon is fighting.

You should learn to make full use of various sales media and interact with customers through telephone, such as advertising letters, mail, catalogues, e-mail and so on.

As for how to use and combine these media, the following is a detailed introduction.

Most importantly, you should learn to pform different forms to convey uninterrupted information to keep in touch with customers.

The basic point of doing business is not to let customers break away from you and to communicate with each other.

2, before you start calling, you have to think about what your phone is for, and prepare your questions and notebooks in advance to keep track of the information you get in communication.

To judge the quality of your calls.

3, whether you call or not.

It is necessary to express politeness, such as asking for the convenience of time, etc., and pay close attention to every word of the customer.

4, questioning is the key to successful telephone sales.

You had better design some problems beforehand, and work out a problem related mapping to understand the relationship between every problem and the next problem and expand it to the field.

But it is important to note that there should be no natural separation between problems and problems.

This makes it easy to become interrogating customers.

Also, the number and type of questions should be prepared beforehand.

Not too much, nor too little, otherwise it will be easy for customers to lose trust in you.

5, use sensitive heart to go.

And feel the customer's emotions, interact with him, and learn to share his feelings.

6, treat your customers as your friends, care for him and take care of him, and offer advice to him as a friend or consultant.

When you introduce products or services, you should be concise, clear and not procrastinate.

7, we should design some information without pressure and his constant information.

Let him gradually reduce his resistance to you. What you have to do is give him an opportunity to choose.

At the same time, we should make use of strategy to prevent customers from procrastinating to complete their targets.

8, according to statistics, 80% of sales are completed after fourth to 11 tracking, so we must learn to follow up skillfully.

9, once the customer actively consults you, you may have questions to ask you.

No matter what form, you have to deal with it for the first time.

Help customers to get their needs as far as possible.

10, last and most important, no matter what kind of professional telemarketing you have received, there are hundreds of skills such as opening, digging, demanding, dealing with objections and dealing.

This is something you can refer to, but it must not be copied.

In fact, when you really work wholeheartedly, you really care about your customers.

Even if you have a strong personality, your customers will feel that you are thinking about him again.

As long as you persist and give courage, you will overcome all obstacles and achieve the success you want.

By accumulating to a certain extent, you will find that skills are really not that important.