Necessary Etiquette For Business Etiquette
(1)
Interpersonal communication
Scope of fixation
When you talk with people, you should look at each other.
But the eyes should be limited to the top of each other's forehead, down to the second buttons above the shirt, and the box with two shoulders in the left and right.
In this box, there are generally three ways of fixation:
A official Watch
Generally used
Negotiation
On the occasion of consultation and so on, the location of the gaze is in the triangle area between the eyes and the forehead of the other party.
B social gaze
It is usually used in social occasions such as dance and cocktail parties.
It is located in the triangular area between the eyes and eyes of the other side.
C watching closely
It is usually used between loved ones, lovers, family members and other close members.
(two)
Fixation angle
In hotel etiquette training, it is necessary to have a correct gaze angle not only to facilitate service work, but also to avoid misunderstanding of service objects.
1. face each other squarely
That is, when looking at others, they are facing the opposite side of the body.
Facing each other is a basic courtesy in communication. Its meaning means attaching importance to the other side.
2. look at each other.
When looking at others, the eye is at a similar height than the other.
In service work, we can see the spirit of both sides being equal and humble.
3. look up to each other.
When looking at others, I am in a lower position than the other person, so I need to look up and look up at each other.
In looking up at each other's situation, you can often leave a sense of trust and importance to each other.
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(1) seat: the host or the elderly take the initiative to arrange for everyone to sit in. The guests can sit in the seats after the elderly or the ladies are seated. When the seat is seated, the man opens the seat for the side (especially the right side) and helps him to sit there.
(2) seat: basically, in accordance with the principle of right respect, the guest of honour is arranged on the right side of the host, and the guest of honour is arranged on the left side of the host.
For a large number of parties, the host should arrange a table for the guests to confirm their position.
(3) posture: upright posture after entering the seat, foot under my seat, do not cross the leg, do not shake legs and feet, and can not be arbitrarily straightened; elbows do not put on the table, do not extend to both sides and affect others.
(4) communication: banquet is a social occasion, to care for others on the table, especially on both sides of the female guests; there is food in the mouth, should avoid talking and not to respect wine; the banquet should create a harmonious and warm atmosphere, avoid the topic involving death, disease and other effects on the atmosphere of dining.
(5) cabbage: the host can serve the guests around.
Cloth spoons or chopsticks should be used.
When serving dishes, take care of the guests' eating preferences. If guests do not like or have enough to eat, they will no longer be clipped for guests.
(6) toast: the host should pour wine for the guest of honour first. If there are elders or guests, the host should first pour wine for them.
When the host poured wine for the guests, the guests expressed their respect and thanks by hand cups.
The first time to propose a toast, the owner suggested that guests should not take the lead; toast to the ceremony so far, they should be free, should not be encouraged.
(7) loose seats: usually the host says the end of the dinner. After the host or guest is away, the other guests can leave.
Chopsticks can not be placed vertically and vertically, and can not be inserted into the bowl of a bowl.
When eating, do not use your own utensils in the public dishes to pick up the soup. You should use the public chopsticks. After you have tasted the dishes, decide whether to add seasoning or not. Before you add seasoning, you are regarded as disrespectful to the cooks. The chopsticks should be regarded as the right chopsticks, so you should not pick them up at random, avoid eating them with big mouthpieces, avoid using your fingers to pick your teeth, you can use toothpicks and cover them with your hands or handkerchiefs, then use toothpicks to break them in the dishes.
If you accidentally spill drinks and soup on other people's clothing, you should apologize. If the opposite sex is the opposite sex, you don't have to wipe it for yourself. Ask the waiter to help you. If you eat unclean or smelly food, don't shout loudly. You should take out the napkin and put it away.
At the time of checkout, avoid several people competing for payment at the same time.
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