Enterprises Improve Management Through Benign Conflicts

Managers should vigorously advocate benign conflicts in enterprises, introduce benign conflict mechanism, and give strong rewards to individuals who dare to challenge the current situation, initiate new ideas, put forward different views and make original thinking, such as promotion, salary increase or other positive reinforcement methods.

In the GE company's newly established values, it is highly valued. The company often arranges employees to have dialogue with top leaders of the company. Welch often participates in such face-to-face communication and debates with his employees.

Through sincere communication, we can directly lead to a benign conflict with employees, so as to improve the enterprise.

Making decisions.

When using communication to stimulate conflicts, we should pay special attention to using informality.

To stimulate benign conflicts.

Akio Morita stirred up a benign conflict in informal communication with employees. For example, when he had dinner with a subordinate supervisor, he found a young man uneasy and encouraged him to say what he was saying.

After a few drinks, the young man complained about many problems in the company's human resources management.

After listening to Akio Morita, he immediately carried out corresponding reforms within the enterprise to make the human resources management of the enterprise enter a benign track.

As long as employees vent their complaints in front of you, your job is half done, because you have succeeded in gaining his trust.

When the organization openly communicated bad news with its employees, the organization proved its true meaning.

When communicating bad news, executives and managers should join in as soon as possible, fully informed and able to provide support.

When planning to deal with bad news, organizations should carefully consider the needs and concerns of employees and the outside world.

It is necessary to coordinate the information released to the public and shareholders, and ensure that the information given is consistent with the information conveyed to the employees.

When communicating bad news, we should pay attention to the following factors: (1) describe the news in a clear and frank manner; (2) explain why the current measures are taken; (3) propose solutions; (4) indicate that the organization is concerned about employees.

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If you have something short, you have a strong point. A competent manager should also rely on the wisdom of others. In some ways, subordinates may have more experience than their superiors.

Leaders of internationally renowned enterprises are mostly managers who follow the advice.

Such as: Bill Gates of Microsoft encourages employees to speak freely, and makes unreservedly criticisms, suggestions or proposals for the development of the company, existing problems and even the shortcomings of their superiors.

He said: "if everyone can make suggestions, it means that everyone is concerned about the company and the company will have a future."

Konosuke Matsushita, the former general manager of Panasonic, who called the "God of management", has a mantra: "let employees speak their grievances."

His practice has made management more joyful and less annoying; interpersonal relationships have been more harmonious and less contradictory; more communication between the upper and lower levels, less estrangement; more understanding and less confrontation between the company and employees.

Try to understand the causes of complaints.

Thirdly, we should pay attention to equal communication.

In fact, 80% of complaints are small or unreasonable and unfair. It comes from employees' habits or sensitivity.

Such complaints can be resolved through equal communication with the complainants, so that they can be calmed down to prevent the spread of complaints, and then take effective measures to solve the problem.

Finally, be decisive.

Generally speaking, 80% of complaints are caused by confusion in management, and only 20% of employees complain of personal negligence.

Therefore, standardizing the work process, defining job responsibilities and improving rules and regulations are important measures to deal with complaints.

In the standardized management system, we should adopt the principle of democracy, fairness and openness, so that employees can participate in the discussion and work out various management rules together, so as to ensure the impartiality of management and win the hearts of the people.