Proper Business Etiquette Is A Plus For Successful Sales.

When shaking hands with customers, salesmen should extend their right hand while facing customers, and lean forward slightly.

Shake hands need to be solid, the amplitude of shaking should not be too large, and the length of time should be based on the feeling of customers' loosened hands.

(1) if

It's a woman. When shaking hands, you should wait for the other party to stretch out your hand first, so you can't rush to take the initiative.

If the other person does not want to shake hands, do not force it.

When you shake hands, you should be enthusiastic, but don't overdo it.

(2) if you do not shake hands, you can also use your nod to show your respect.

Smile at this time, but don't laugh and make people misunderstand.

The attitude should be honest and courteous.

When you respect each other, do not put your hands in your pockets or your hands on your hips. You can't even hold your chest in your hands. You should put your hands on your sides or cross your stomach.

The salesperson is passing.

When the attitude is respectful, if the other party has a higher status, he should pass it in his hands.

For ordinary people, they can be delivered with their right hands, but they should be dignified and generous.

After you take your business card, you should look at it carefully, then put it in your pocket or card box carefully, do not throw it on the table, and do not press anything on the card, because it will make the other person feel neglected.

stay

Generally speaking, there are no rules for sitting in the reception room. Therefore, when customers come in, we should stand up and follow the instructions of customers. When taking a taxi, the location of the customer is usually the seat behind the driver's seat. When taking the train, it is usually the standard of the window seat that the client is going by the way.

When you seated, you should nod politely, express your thanks, and then sit smoothly.

At the same time, you should pay attention to your sitting posture, do not bend your back, nor do you want to cross your legs or legs too big.

Usually, the salesperson should maintain a distance of 70~80 cm when talking to a more familiar customer. The distance between the salesperson and the unfamiliar customer should be 100~120 cm.

If we negotiate with our customers, the suitable distance is two arms long.

If you sit at one stop, you can get closer to each other, about 1.5 arms long.

Both sides are sitting on a long arm, avoiding their breath blowing on each other's face.

Honorific speech is a lubricant in social interaction. It can reduce interpersonal friction and establish friendly relationship between the two sides. Its role can not be underestimated.

Salesperson should master the art of courtesy and use it freely to communicate.

The commonly used honorific words are as follows.

For the first time, I should say: I am glad to meet you (Jiu Yang).

Waiting for others to say: waiting; please do not send to say: stay.

The letter from the other side should be called: Hui book; trouble others should say: disturb.

Asking for help, you should say: please (Lao Jia); ask for convenience.

The trustee should say, "please," please ask for advice.

Others should point out: grant instruction; ask people to answer:

Praise people's opinion should say: high opinion; return the original thing should say: return.

Forgive people should say: forgive; welcome customers should say: patronize.

When you go out, you should say, "walk slowly."