The Sea Is Easy To Return, And There Are No Reasons To Return.

A year after the implementation of the new consumer law, consumer reports re examined the returns of Tmall, Jingdong, suning.com, 1 stores and Amazon 5 electric providers. It found that in addition to the implementation of "seven days no reason to return", the range of commodities returned by home appliance manufacturers was also inconsistent, and consumer returns were still hindered.

In the current new consumer law, four categories of goods that are not suitable for return are clearly stipulated: consumers are ordered; fresh and perishable; online downloads or digital products such as audio and video products and computer software that consumers have sealed; and newspapers and periodicals delivered.

There are also provisions in the regulations, which are those other than those 4 commodities, and other commodities that are not returned to the commodity according to the nature of the commodity and are confirmed by consumers when buying.

The goods returned by consumers should be intact.

But different

The explanation of this "bottom up clause" is not consistent, leaving a lot of vague space.

To this end, the reporter took inventory of the 5 big electricity supplier proprietary platform does not support "

"Products", found that different electricity providers for "according to the nature of goods not return goods" delineation is different.

Among them, valuables, drugs, personal clothing, virtual services and disposable services and other products 5 household appliances are uniformly classified as "not suitable for return."

However, there are certain differences between different platforms in terms of whether they belong to the "seven day no reason to return".

In terms of food products, Tmall and Jingdong support the elimination of most of the "fresh and perishable" foods that are eliminated by the new consumer law, while Suning, No. 1 and Amazon have included all food products on the list of "seven days without reason to return".

In this regard,

Gao Ying, director of the public relations department, explained that food hygiene is directly related to the safety of the consumer, while the food products are easily damaged in the reverse logistics, and can easily be replaced, but they can not be easily identified (such as liquor). Therefore, no reason to return the goods may cause inconvenience to the subsequent buyers.

"Similarly, for safety reasons, because cosmetic products do not have separate serial numbers or one-time seals like mobile phones and computers, and at the same time, they are priced at high price, easy to imitate and difficult to identify, so no. 1 stores do not list them as unconditionally returnable commodities."

Gao Ying told this reporter.

For all foods, cosmetics, maternity and infant supplies, there is no reason to replace it. Zhao Cheng, a lawyer of Huicheng Law Firm in Beijing, believes that this practice is open to question: "the nature of commodities can not be cut across the board."

For example, if the food is well packaged, the sales cycle is long, and the return will not affect the two sale, it should be established as an unconditional return.

For example, cosmetics products such as cosmetic products, if there are internal and external packaging, or anti-counterfeiting signs, to identify whether they are sealed or not affect the two sale, it is not difficult.