How Do Customers Who Are Late To Purchase Make Moves?
In our clothing store, we often encounter such customers who have been trying desperately to try, but have not paid the bill or bought the cheapest one at the end. For the shop assistants, time is spent and energy is spent, but in the end it is futile.
How can we deal with such a situation? What is the way to make our efforts not to become Dongjiang water?
Of course, as a service industry, we must be patient and better.
emotion
Treat every customer who is not in demand.
At the same time, she can learn her thoughts in chat, thus contributing to a good business!
We need to know that customers try a lot, but do not pay late, or finally buy a very cheap, in fact, we connivance, is that we failed to try to wear 2 sets of clothing customers, help him to lock the target.
The consequence of this is that customers who do not buy will come to the conclusion that there is not a suit suitable for their own clothes, and then go out regretfully. Even some of our less experienced shopping guides are looking for reasons for themselves. Instead, they blame the company's poor clothing design.
Therefore, we must take the initiative to guide customers in the sales process. Generally speaking, we should grasp the following principles:
Because ordinary customers try to wear more than third sets of clothes, the head is already beginning to faint, so they don't know what they want, and most female customers can't decide when they buy things, because they choose too much.
If you continue to try it on, some will even slowly indulge in the trying process, enjoy the pleasure of trying on it, and it is inevitable that you should throw your brains behind and come to the last thing you can't find your favorite clothes.
So do not let customers exceed this figure. The "three" here is actually a warning number.
Maybe some shopping guides will say that customers want
Try them on?
What can I do? Actually, there is no way out. When customers try out second clothes, you have to choose a centralized recommendation.
You have to say to the customer, "actually, I think it's better for you to wear a better x, because...
It also has a name called "X", a symbol of your affection forever.
If you want to focus your attention on the specific clothes you are trying to pass, the customers will not want to try on other clothes again.
None of these methods can stop.
customer
If you continue to try, you can recommend the clothes that are more expensive. First, if you sell successfully, you can raise the price of our customers. On the other hand, you can also let some customers turn back to consider the clothes that have been tried. And in the later try, when the customers are not satisfied with the clothes that are not to be tried on later, we must seize the opportunity and persuade the customers to return to the heart. The fact is that the one you saw just now is really suitable for you, to pull the customers back, as long as the customers are willing to look back at the clothes that have been tried on, and ten of them will make a deal.
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