Foshan: Double 11 After Opening The "Return Mode" Return Receipt Increased By 4-5 Times

In past years, "double eleven" was busy sweeping goods, but this year it was busy returning goods.

The courier's three heads and six arms are difficult to divide up, and the return receipt is increased by 4~5 times. With the arrival of the baby, many people have opened the "return mode".

Since last week,

Major express companies have welcomed the "Spring Festival" of logistics distribution.

The reporter learned from the Foshan post office that in from November 11th to 18th, the number of express delivery sent by Foshan reached 15 million 808 thousand, breaking the number of 10 million pieces in just 5 days.

During this period, Foshan couriers dispatched 6 million 523 thousand couriers.

However, with the arrival of the baby, many people have opened the "return mode".

There are many reasons for return.

It is worth mentioning that this is the first "double eleven" issued after the newly revised "consumer protection law".

There is "

"Consumer protection law," the new clause "escort", so that many people on impulse to spoil the citizens have the right to "regret".

Insiders said that the "double eleven" after the emergence of the tide of return, on the one hand, reflects the gradual growth of consumer rights awareness, on the other hand, also shows that consumers in the "double eleven" impulse mentality: "consumer returns are conducive to standardize the operation of online stores and improve the quality of goods."

Shuang

A citizen:

Impulse to return goods

Boudoir circle "buy a lot of dislikes"

Previous years "

We are busy cleaning up goods, but we are busy returning this year.

During the "double eleven" period, Chancheng citizens Xiaoqing bought nearly 3000 yuan of clothes, shoes and cosmetics at the electronic business platform. Recently, they issued a graphic and ridicule in their friends circle.

Xiao Qing said, "some clothes and shoes are immediately returned to the courier when they find the color is inconsistent or the upper body is not ideal."

Xiaoqing said that this kind of "buy many pieces, and then like the left behind, do not like the return" consumption mode is very popular in her girlfriends circle.

"Because it is convenient to buy and replace, you should buy a try on experience".

Xiao Qing said that when ordering shopping in general, many orders were ticked off by the sellers, and the highest premium was 25 yuan.

"So it's not too expensive to return, but you don't have to pay too much money."

tired

Courier:

Three heads and six arms are hard to separate.

Return receipt increased by 4~5 times.

Yesterday, I want to return a pair of online shopping shoes to the familiar courier, the appointment of pickup, but from the agreed time of 12 time delay.

After the phone call, you can come to pick it up in about an hour or so.

But yesterday, it was still not seen from 9 a.m. until 3 p.m.

Yesterday, a Shen express courier told reporters: "these two days, the number of guests who pick up door-to-door items is more than weekdays."

Master Mickey said that he usually dispatched the pieces in the morning and received in the afternoon, but he was busy with the delivery all day.

Lu Bin, rhyme express company, said that the number of returns per day during the "double eleven" period increased by 4~5 times.

"Most of the returns received at normal times are 3~4 pieces per day, and today we received more than 20 returns, an increase of 4~5 times."

Lu Bin said the outdoors bags were used up.

"Due to the increase in the number of returns received, seven or eight hours after the night, it will take 2 hours to pack the online delivery returns."

What is the product back?

Visit:

Clothes and shoes are the main ones.

Someone has withdrawn 90% of the merchandise.

In fact, which goods are easy to return goods? Many couriers said in an interview that the returned commodities were mainly clothing and shoes.

Miss Zhu from Shunde said that this year's "double eleven" shopping situation was horrible, and 90% of the purchases had been withdrawn.

Basically the quality is not qualified, the picture looks very good, and the actual situation of the goods is different from the picture. "

The basic items she returned were clothes.

"It's either a quality problem or a size problem."

Miss li of the South China Sea also said that because a shoe size is too large, it is a choice to return it.

Most of the couriers sent by STO staff to pick up the pieces during the past few days are clothes and shoes.

Similarly, rhyme express Xiao Ge Lu Bin also said that today's more than 20 returned goods express clothes and shoes became the "main force".

Expert:

Returns can be standardized, businesses operate.

Why does "retreat and retreat" become a trend? In the eyes of the industry, it reflects consumers' impulse to buy some products that are not needed, and on the other hand, it reflects the uneven quality of online stores.

However, consumer returns are conducive to standardizing the operation of online stores and improving the quality of goods.

Professor Zhang Xiping of the Buddhist Academy said that the "unconditional return" expressly provides consumers the right to return goods, which makes online operators realize that the previous "bad fill" mode is no longer suitable for development in the online shopping platform, and began to switch business mode.

What is the return?

1. goods fail to return.

Good quality and low price are the reasons why many people prefer to choose e-commerce platform for shopping.

But at low prices, there are also some goods of questionable quality.

The reporter has synthesized a dozen people who have experience in online shopping return, and found that the main reason is that the size of clothes or shoes is not suitable, or because there are differences between physical objects and online shopping pictures, or there are quality problems in the product itself.

"Once you saw a discount or a discount, you bought it without looking at it carefully, or you had a slight problem with the quality."

Miss Wang said that now there are so many shopping platforms and sometimes the same price under the line, so it is absolutely zero tolerance for defective products.

This shopping idea of Miss Wang is a true portrayal of the new generation of shopping people.

2. impulse and regret.

This year, the newly revised "consumer protection law" "escort", let many online shopping people praise.

In the past few days, the products bought by many people on the platform of many electronic businesses have been sent to their homes.

"At that time, I saw that the price of some large brands of down coats was only 500 yuan," he said.

Miss Li later thought about it. The same down jacket already had two or three pieces.

"Therefore, even if it is a big card, its quality and style are very good, and it has been bitten by teeth."

Miss Li said, some big brand flagship stores "seven days no reason to return" do better, click on the return, customer service without saying anything directly through the application, direct mail.

Miss Li believes that the implementation of this "regret drug" can reduce the cost of impulse shopping blindly.

3. high price and decisive retreat

"Double eleven" half price is also one of the important factors of return.

During the "double eleven" period, Mr. Su bought a new drum washing machine through an electronic business platform. After the washing machine arrived the day before yesterday, he immediately returned the goods, because the price was expensive.

"The price of double eleven is 2800 yuan, and flagship store is only about 2500 yuan."

Mr. Suo said that it was difficult to accept the price, and even the boxes were not removed.

Is it difficult to return goods?

Keep trading records, attention to refund rules

The implementation of "no reason to return goods within seven days" is indeed a good news for online shopping people.

However, because many sellers will set some thresholds in the process of return, the implementation of these policies will be greatly reduced.

How can we safeguard our rights and interests?

Insiders say that it is very necessary to keep records of pactions and chat and talk with sellers through photos and screenshots.

Consumers should take good care of the extension service contracts and related notes.

Once there is a consumption dispute in the extension period, it is necessary to consult with the dealer in time, or solve it through the local Consumer Council.

In addition, many senior Taobao customers said that after such a situation, buyers should log in to the "Taobao" - "bought treasure" in time to find a specific paction, "refund / return" operation, if it can not be negotiated with the other side, the buyer can apply for customer service intervention after 3 days of refund, then Taobao customer service helps to intervene.