Remember The Key Points Of Visiting Customers.

Visiting, also called visiting or visiting, is a common form of communication among civil servants.

Grasp the necessary dating etiquette, so that you can trust and feel good about him in the process of contacting with customers, which also plays a key role in promoting the success of your sales.

In the process of visiting customers, in order to achieve the purpose of paction, often need to communicate with customers repeatedly.

In this process, if there are important things to communicate with customers, it is necessary to make a good appointment.

Only in this way can we ensure the smooth progress of the visit plan.

When appointing a client, there are usually two kinds of appointments, one is the time of visit, the other is the customer's decision.

Self determined access time is based on its own sales plan or visit plan, most of which are determined.

For example, consider a visit to a company, because the traffic is crowded in the morning and the people who are about to visit are likely to go out and decide to visit in the afternoon.

If you visit a B client, you know that the other person usually deals with after sales service in the afternoon, so you'd better visit in the morning.

The time for such visits is determined by themselves.

The problem.

What is more troublesome is that customers decide time and business activities. Generally speaking, they are willing to accommodate customers, and can not set the time according to the seller's position.

In many cases, although you have worked out an interview schedule in advance, you still have to follow the customer's decision time to do the work. In extreme cases, after visiting the customer, even if your mind is dissatisfied, you must maintain the principle of "customer first".

Once you have agreed the time of meeting with your client, you must be punctual. If you fail to grasp this point well, you will lose a sales opportunity.

(2) punctuality is not equal to punctuality.

Punctuality is not about punctuality.

The best thing is to arrive fifteen minutes earlier. There will be no mistake on time, but if the customer's watch is a little faster, it will be bad, because the customers are all on their own watches. Even though the watch you wear is the exact time, you are already late for the customers.

Some eccentric customers think that being late for an appointment is unforgivable. Even if there is no such a quick customer's situation, it will arrive at the appointed time, so it will rush into the topic immediately because there is no rest time.

But it's too bad to come too early. It's more than twenty minutes earlier than the appointed time. Maybe the customer needs to negotiate with someone else before meeting you. Then you suddenly come out, which will affect their atmosphere and make the customers unhappy.

Especially when you are making family visits, you are more than twenty minutes early. Maybe the family is tidying up the room. Your arrival will annoy the customers.

Therefore, it is very reasonable to arrive fifteen minutes earlier than the appointed time, so that you can get room for the buffer and take a slow breath. If a visitor before you is appointed, you will leave ten minutes earlier.

This way you have increased your meeting time with the interviewees for more than ten minutes.

Early arrival, especially in summer, can just wipe sweat, calm down the hot and dry mood, and then talk with the customers with ease. In cold winter, it can relieve the stiff body and turn the color slowly.

Be quiet while waiting. Do not kill time by talking. This will disturb other people's work.

Although you have been waiting for 20 minutes, do not look at your watch impatiently. You can ask the assistant when his boss will have time.

If you can't wait, you can explain to the assistant and make another appointment.

No matter how dissatisfied with your assistant's boss, you must be polite to him.

Everyone's time is a valuable resource. For your customers, many of them are leaders of enterprises or institutions. Their time is more valuable. They must save time in the process of visiting.

In general, the greeting phone calls do not exceed 1 minutes, and the maximum number of visits can not exceed 3 minutes. The product introduction or service introduction telephone should not exceed 5 minutes.

If you negotiate with important customers, the phone call to establish customer relationship usually does not exceed 15 minutes, otherwise it will no longer be suitable for telephone calls.

(4) spend time on decision makers.

The purpose of visiting a client is to reach an effective agreement with the client, and the right to decide on the agreement is generally in the hands of the decision maker.

These decision makers mainly refer to the person in charge of the company, the chairman, the general manager, the director and so on. For the organs and institutions, they are mainly Party committee secretaries, directors, directors, directors and directors.

In this regard, at least you have to find the relevant project leader, who has the right to decide who will spend more time on it.

Of course, it does not exclude the auxiliary role of other personnel, but the main energy should be placed on the decision-makers, so the efficiency of visits will be greatly improved.

(5) appointment of other etiquette

In addition to punctuality, you need to master other important appointments. Only in this way can you become an excellent salesperson at an early date.

When visiting a client's office or at home, you should first ring the doorbell or gently tap the door, then wait at the door, ring the bell or knock on the door. Don't go indoors without or without your master's permission. When you see the customer, you should nod your head and smile, and then explain the intention.

When you enter a client's office or home, you should take the initiative to greet or nod your head to the people present.

In the customer's home, you can't visit the house without invitation, even if you are a familiar customer's home, do not touch or play with the things on the client's desk at will, do not touch the books, flowers and other furnishings in the room.

We should develop good hygiene habits and overcome all kinds of indecent manners.

Don't blow your nose, pick your ears, scratch your teeth, make a yawn or sneeze in front of your customers. You can't help but use your handkerchief to cover your mouth and nose, and try to keep your voice free.

Although these are some details, they combine to form a general impression of your customers.

Besides, women must pay attention to the fact that dressing up before people is the most annoying habit of men.

Of course, it is not a particularly rude thing for a woman to have a lipstick and light powder after eating in a restaurant.

However, when women need to comb their hair, brush their nails, wear lipsticks and make up before they meet clients, it is best to keep away from their offices and go to the dressing room or lavatory.

Similarly, in front of people, hair, clothing, and mirrors should be controlled as far as possible.