Latest Receptionist Etiquette

Smile and stay cheerful.

It is conducive to creating a harmonious and harmonious working atmosphere. Keeping the body clean and healthy is not only a healthy need, but also a manifestation of civilization. It helps people to interact with each other; hair is neat and clean, and the face is kept clean; male employees do not wear long hair; female employees do not wear heavy make-up; keep lips moist and refreshing, suitable for close conversation; clean hands, nail trimming, male employees do not keep long nails, and female employees do not apply bright nail polish to use fresh and elegant perfume.

The voice of the reception desk is not urgent or slow, and the tone is relaxed and pleasant.

When you answer the phone, you should say "excuse me", "sorry", "please wait a moment".

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Pick up the phone when the bell rings second or third.

Pick up the phone first to say, "Hello, * * x (company name, if the company name is longer, application for short)", avoid "feed" the beginning.

If you are late, say "sorry to keep you waiting" to the caller.

For a phone call that knows the extension number or the specific person's name, you can politely say "wait a moment" and pfer immediately.

If you want to pfer the leader phone call and the other party know the leader's name and do not know the extension number, you should politely ask who or whom the other party is.

If it's a phone call, such as advertising or disguised advertising, you should use polite excuse to block it or pfer it to the relevant department.

In view of the fact that the front desk needs to receive a lot of calls every day, in order to prevent accidents in the throat, it is necessary to prepare water at any time to moisten the throat and maintain good sound effects at any time.

The front desk usually sits on the job.

But when a visitor comes, he should immediately get up and nod to the visitor and smile. "Hello, may I ask you for a"? "Do you have an appointment?"

If you know who you are looking for and confirm that you have made an appointment, please wait a moment.

If the person you are looking for is busy, please wait a moment, and guide visitors to sit down and pour water with a standardized manner.

If you wait for a long time, the visitors are still busy. Take care of the visitors and explain to them that they should not leave them there.

If the visitor is not looking for it, let him use it himself. The front desk should be used.

Gestures indicate how to go, or bring visitors.

If a visitor's office door is open, he must knock at the door first. After obtaining the permission, he will ask the visitor to enter. After the tea is served for the visitors, the front desk will return to the post.

Of course, if there is only one person at the front desk, just direct the visitors.

If the visitor knows who to look for, but does not have an appointment, the front desk will call to ask the relevant colleague or Assistant / Secretary.

Due to the courteous and convenient refusal of the visitor, even if a colleague or leader wants to receive it personally, it can be regarded as a call from another person.

In this way, even if the person on the phone did not agree to receive the reception, it was not the person he wanted to refuse directly, which left room for the next step.

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