The Language Skills Of Selling Clothes. Customers Say This Is The Old One. How To Say It?

There are so many customers coming and going in the clothing store every day. Our shopping guide needs different ways of dealing with different customers, so as to attract customers to pay the bill. Some customers stroll around the shop, pick up a dress and say, "this is the old bar." then how do we deal with similar customer problems? Today, Xiaobian will share several similar scenarios and techniques.

　 Situation 1, this dress is good, but the color is not suitable for me.

Proper response (role, professional knowledge and guidance) of dress Consultant

Well, sir, from my professional point of view, I think this dress is especially suitable for you in terms of your complexion, body shape and temperament. I even suspect that it was specially made for you.

Well, sir, I see what you mean. Wait a moment. There are several new items that are exactly what you need. I'll bring it over for you, and you can feel it.

Situation 2, forget it. Don't cover me up. This dress doesn't fit me.

Proper response (good communication, asking questions, patience)

Yes, I can understand how you feel. If I were you, I would feel the same way. After all, friends are people you know and trust, but you can rest assured that feeling is very important. Feeling plus professional is more important. We have received professional training and will be responsible for your image and brand image.

Situation 3, often encountered many people on the street wearing the same paragraph, I really dare not buy your clothes.

Correct response

Yes, I can understand how you feel. If I were you, I would feel the same way. It is because of the good clothes that I wear more talents, but everyone's feeling and temperament are different. The effect of wearing out is different. If you wear it, more people will wear it, which means that you have led the fashion trend.

Situation 4, forget it, I don't want to try. This dress is almost the same as I bought last year.

Correct response (guidance, attitude)

Yes, sir, we can see that you are still very concerned about our brand. Thank you. Our shop has recently come to several new styles which are similar in style but have been improved in detail. Allow me to introduce them to you. I believe you will like it.

Situation 5, this dress is not bad. Next time, I'll bring my friends to help me look at it before deciding.

Proper response (emotional sales, trust, pressure)

Yes, I can understand how you feel. If I were you, I would feel the same way. After all, friends are people you know and trust, but you can rest assured that feeling is very important. Feeling plus professional is more important. We have received professional training, and will be responsible for your image and brand image. Besides, I am very worried that you will not have this one when you come next time. Last time, a customer saw a piece, and then he broke the goods in two days. When he came back, he was sorry. We are embarrassed. So I strongly advise you, if you like, take it today, and don't regret it.

　 Scene 6, customer clothes. In fact, the size is very suitable, but the customer still feels small.

Proper response (good communication, customer trust, professionalism and guidance)

Excuse me, sir, do you like to wear baggy clothes at ordinary times? According to our brand positioning and wearing occasions, the right is the best. In fact, from a professional perspective, this dress is not only suitable for your temperament and image, but also for your wearing time and occasion.

Situation 7, your style is not bad, but why are the colors so deep?

Correct response (brand positioning, good communication, three boasting)

Yes, I can understand how you feel. If I were you, I would feel the same way. It may not be the same style as you usually wear. In this way, our brand's customer orientation is mature and successful man, so our design is darker and more stable.

Situation 8, I feel cowboy series (casual wear) is not up to grade, and still looks like a labor cloth.

Proper response (professionalism, three praise)

Yes, I can understand how you feel. If I were you, I would feel the same way. Cowboy series sometimes makes people feel that way. But, in addition to busy work, sir, enjoying life is a reflection of taste, and our brand cowboy can make you enjoy life and taste better.

Situation 9, why do you wear so much clothes? You can't find the right clothes for me.

Correct response (guidance, trust, communication)

Yes, I can understand how you feel. If I were you, I would feel the same way. This year's design is indeed bolder, but in my professional and professional perspective, your temperament and image, coupled with this design, are lively and serious, and are retractable in relatively formal and casual occasions.

Situation 10, your style is getting younger and younger. You can't find me.

Correctly deal with (benign exchanges, expand interests)

Thank you for your concern and understanding of our brand. Although the company launched a younger version, it is hoped that our customers will feel younger and younger when they wear them. But you can rest assured that the positioning of our design body is still targeted at your mature and successful man.

Scene 11, your clothes are ugly. Why do they feel weird?

Proper response (good communication, description, clothing consultant)

Yes, sir, yes, I can understand your point of view. Our clothes may not be the same as your usual style of dress. But we dress not only for ourselves, but for ourselves, more often than not, we are looking at others. So it is very important to match and dress correctly. Let me explain it to you professionally.

Situation 12, customers like a pure cotton dress, asking whether it will fade, shrink or pilling.

Correct response (recognition and praise, weakening problems and shifting topics, professional knowledge, service)

Sir, our clothing has been shrunk, shaped and pilling. Our pure cotton clothes have been sold for thousands of pieces. So far, we have to wear and maintain the correct methods. So far, no problem has been found, so you don't have to worry too much about this problem. (after the transaction, tell the customer the correct wear, wash and maintain knowledge).

Situation 13, your brand is just coming out. Why have I never heard of it?

Correct response

Mr, our brand has 10 years of history, and never advertise. It is the propaganda that our customers do after they pass through. The spokesperson and propagandist of our brand is our customer friend. So I hope you will become our spokesperson.

Situation 14, old customers are recognized by old customers.

Correct response (identification + interpretation)

Yes, sir, sales were very good last year, and many customers didn't get it, so this year is specially prepared for them. Of course, you can take it if you like.

Yes, sir, this one looks the same as last year. In fact, it is an improvement.

Situation 15, this is the new model. Because of the similar type, it was regarded as the old one last year by customers.

Correct response (recognition, praise, guidance)

Thank you for your attention and understanding of our brand. Indeed, it sold well last year, and the customers liked it very much. At the same time, it also made a lot of good suggestions and suggestions. This year we made changes based on customer feedback. Make this dress more savor than last year. You can try it on. It must be more suitable for you than last year.