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    Don'T Say Such Inappropriate Words.

    2007/8/3 15:23:00 41181

    In the process of daily phone calls or conversations, improper use of puns, taboo words and other improper words sometimes make the other person sounding very harsh and even disgusting to you.

    Here are a few examples: "there is an old gentleman eating here."

    It is easy to be misunderstood as "it will take a long time to die."

    Use words about colors carefully.

    It is easy to blurt out puns and leave bad impression on customers.

    When someone hung up the phone, he said, "he hung up."

    It is easy to be understood as "he is dead".

    It is not easy to omit words, otherwise it will cause harm to others.

    When someone is married, do not say "death" and other topics; it is unlucky to say "goodbye" when the funeral is to leave.

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    Answer The Phone With "Heart"

    1. be sure to give cordial greetings, clearly show the company and yourself, and express the willingness to serve. 2. keep the best answering position. 3., the voice is sincere, the smiling face is attractive, with "heart" leads the mouth to speak, also must let the customer feel your friendliness in the telephone. 4. concentrate on listening, articulate, show confidence and enthusiasm, and let the other person feel that you are very kind. 5. deal with the subject matter of the other par

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