Saving Time: The Key To Call Back

First, throw out the fact that most people are very inefficient when they call back.

And telephone communication as an indispensable part of the office, its efficiency to a large extent can control your overall efficiency.

To improve work efficiency, we should not neglect this aspect.

The following efficiency day order is going to talk to you in detail about how to improve efficiency and save time in the process of returning the phone, so that you can really be short and effective, and do not hurt your kindness.

Let's start with analyzing the problem from the most common way of answering the phone.

1. Greetings: Thank you for calling, explaining why you didn't receive the call and then greeted.

   
   

2. Slowly entering the topic: the other side restates the contents of earlier enquiries, and you respond again.

   
   

3. Thank each other: in order to better cooperate with each other in future work.

Considering these 3 links, 1 and 3 have little direct and effective help in solving work affairs, and there are duplication of information in second links.

The ideal thing to call back on official business is that you must control your time because the other person only needs to get the answer he cares about.

But things are not always as simple as we think or expect. For example, we often meet these types of colleagues (or clients):

1. Extremely enthusiastic and warm.

   
   

2. I can't think of what type I want to talk about for a long time.

   
   

3. The extreme truth is that one word can not be used for 5 minutes.

   
   

4. Eight Diagrams (not explained);

The above types have their own characteristics, and they do not necessarily have problems with each other.

But in the face of efficiency, it is necessary for you to maintain a certain "vigilance".

As for what to do, you need to find the answer to the phone call: don't hurt your kindness, solve problems effectively, and save time.

The key to this trick lies in "time".

To be exact, it is the three time period:

• Half an hour after work.

  
  

• Half an hour before lunch.

  
  

• Half an hour before work.

Explain: half an hour after work, many people are not working. They are looking for what they want to do today.

When you call them back the day before, even if they have arranged their work, they will not easily reject you (because the conflict has not yet happened), and the other party will be anxious to hang up the phone and start arranging their own affairs or entering the state.

This time is suitable for people assigned to type 3 (extreme truth type).

Half an hour before lunch is undoubtedly the best time to call back. This time is allocated to 2 and 4.

Speaking procrastinating, you help him to say that he only needs to nod; eight diagrams, there is plenty of time for him to eat at noon, so he doesn't have to catch you.

You just tell them that you really want to solve the problem quickly so as not to delay them.

Half an hour before going to work: the first two periods are the best, but the other 1 are the best.

You should spend all your precious time before going to work.

From now on, you can try to use this method, which not only improves work efficiency, but also offends people by being too "resolute and resolute" on the phone.