Online Shopping Clothes Have Problems &Nbsp; How Should Buyers Protect Their Rights?

Mr. Wang: a few days ago, I

Mr. Wang said that when he arrived, he found that the material was not good, and the windbreaker was short.

Mr. Wang contacted the merchant to ask for a return, but the other side indicated that he could return the goods, but the freight had to be borne by himself, which made Mr. Wang puzzled.

Yesterday, the reporter contacted Mr. Wang shopping online shop, the other side said that if the buyer felt the clothes had quality problems, it needed to be identified by the quality supervision department.

If the test shows that the clothes do not conform to the description of the shop, they will refund the commodity payment, appraisal fee and freight, otherwise, the appraisal fee and the freight rate need to be borne by the buyer.

The reporter learned from the Hebei Provincial Bureau of quality and technical supervision that consumers have doubts about the material of clothing, and can directly detect the composition of clothing.

The charging standard is related to the amount of ingredients, and the higher the charge, the higher the charge.

There are more than two ingredients and contain wool, and the inspection fee is more than 400 yuan.

The most expensive test they have ever done is seven hundred or eight hundred yuan.

"Testing cost is still more expensive than clothes".

For Mr. Wang's experience, Liu Jindong, director of the Complaints Department of Shijiazhuang Consumers Association, said that the registered place of consumer complaints is in Beijing. According to the principle of territorial supervision, he can report to the industrial and commercial bureau or consumer association of Beijing.

At the same time, Liu Jindong reminded consumers that online shopping is convenient, but the right to dispute has also become a major problem.

When shopping online, pay attention to retaining all kinds of evidence, such as chat records, message, paction information, remittance proof and so on, so as to better safeguard their rights and interests.

Netizens recruit online shopping spawned shopping malls "trial customers"

How to prevent more netizens from appearing like Mr. Wang?

If you want to buy brand clothes from the Internet, you may try it at the counter of the shopping mall first, so that you can not only have an understanding of the material of the goods, but also choose clothes that are suitable for the number according to the try on effect, so as not to return the goods.

At the same time, "pig" also reminds you that buying clothes on the Internet can not just view photos of products, and buyers' messages can provide many clues.