ZARA Responds To Being Accused Of Evasive Action

INDITEX group, a ZARA owned company, issued a statement responding to criticism of the Consumer Association for its "Disregard of consumer rights". On the 26 day, the city Consumer Association said the statement was "avoiding the need" and indicated that it did not recognize the interpretation of INDITEX group.

In the three comparative tests conducted by the municipal Consumers Association, ZARA Products have been identified as unqualified, while ZARA has not responded explicitly. To this end, the City Consumers Association criticized the disregard of its attitude. Subsequently, the INDITEX group (China) public relations communication department issued a statement to this newspaper that the clothing of ZARA is consistent with all relevant Chinese health and safety regulations, and all chemical tests are qualified.

Checking for color fastness, INDITEX The group said that among many standards, ZARA clothing did not reach the highest standard of two items, but it still met the quality standard of standard products. As for the product label label which is inconsistent with the actual product information, INDITEX group explains that the ZARA quality control department is making amendments because acrylic and fibrin glue components (less than 10% of a few fiber components) are not tagged on the product label.

The director of the consumer guidance department of the municipal Consumers Association said that the statement on the ZARA avoided the light and did not mention maintenance. Consumer The essence of rights and interests. At present, the city consumers' Association has handed over three reports on ZARA products to the other side, and asked INDITEX to make a statement again, sending a letter to the city consumers' Association and sending a clear attitude towards the processing of the products. The head of the INDITEX public relations Communications Department said it would send three test reports back to the Spanish headquarters and take corresponding measures.