3000 Yuan Dress Wear 11 Days Cracking Business Without "Three Packages" Provisions Refused To Pay

3000 multivariate

[consumer complaints]

A dress breaks when it breaks.

In May 29th, Ms. Wang went shopping in Yiwu.

At 3 p.m. the same day, she went to a fashion shop in Yiwu's Ying en gate and saw a Red Plaid Dress priced at 3869 yuan. She did not bargain with the merchant.

On the second day, Ms. Wang returned to Hangzhou and put on a new dress. Her friends and colleagues praised her for her good taste, which made Mrs. Wang very happy.

In June 9th, Ms. Wang washed the dress dry.

When I was about to put it in the wardrobe, I suddenly noticed that there was a cracking phenomenon in the seam of the dress's armpit and the back position.

"Just a few days before you break it?"

Ms. Wang felt very unhappy. She called the fashion shop two times in June 12th and 14th and asked for an explanation of the cracking problem and gave it a replacement.

"At present there is no clothing related" three package "related provisions, we do not have to assume responsibility.

The salesperson of the fashion shop said that customers could repair themselves with needlework.

Ms. Wang was unable to accept this. After repeated representations, she complained to the heavy industry and Commerce Bureau.

The thick City Industrial and commercial office immediately called the two sides to mediate.

"More than 3000 yuan dress has two cracks in 11 days, which is very inconsistent with the value of the commodity itself," Ms. Wang said.

The head of the fashion shop said that because the state and Zhejiang did not have the "three package" Regulations for clothing, there was no legal basis for consumers to claim compensation from the fashion shop.

After being explained patiently by the industrial and commercial mediation staff, the merchants finally agreed to replace Ms. Wang with a dress of the same style, the same color and the same type.

[warm reminder]

There is no "Three Guarantees" requirement in the industry.

Does not mean that businesses are irresponsible.

In the first half of this year, the industrial and commercial institute received 17 complaints about clothing quality.

In these consumer complaints, there is a widespread belief that clothing businesses do not have a "three package" requirement and refuse to accept responsibility.

"Businesses actually want to avoid responsibility on this grounds."

The staff said that before the introduction of the "three package" regulation in various industries, the state has formulated and implemented the "State commodity liability repair, return and replacement" three packages "regulations," for short, "commodity" three packages "regulations.

This provision specifies the responsibilities that businesses should take.

For example, if the quality problem occurs within 7 days from the date of the sale of the commodity, the Seller shall return it unconditionally. If there is any quality problem within 15 days, the Seller shall give it unconditionally.

Therefore, even if there is no specific "Three Guarantees" provisions, businesses can not take this as a reason to evade the corresponding responsibilities and obligations.

The business sector in Yiwu reminds consumers that they should enhance their awareness of safeguarding their rights and pay attention to preserving relevant consumer certificates. If there are disputes, they should promptly complain to the industrial and commercial departments or the consumer protection committee, so as to effectively protect their legitimate rights and interests from infringement.