Six Details To Move Customers

Only by using sincerity and respect can we win the trust and cooperation of our customers.

In the final analysis, sales are the process of meeting the needs of customers, that is, the advantages and benefits of your products can bring benefits to customers.

But it is undeniable that in addition to products, salesmen in the visit to some details of customer handling, the success rate of sales also has an important impact.

The 6 sales details that salesmen easily overlook in this article can also be described as how to respect 6 sales details of customers, in fact, to satisfy the psychological needs of customers being respected.

Salesperson's dress details "customer +1"

Salesperson suits, briefcases, can reflect the company's image and is a good choice at all times, but sometimes it depends on both the visiting parties and the two sides.

Experts say that the best way of dressing is "customer +1", which is better than the customer wearing "one point", that is, it can show respect for customers, and will not open the distance between the two sides.

Salesmen are also very valuable in their work pressure, especially when they talk with their customers on the phone.

I didn't say a few words to the customer. I didn't wait for the other person to hang up the phone.

Always put down the phone later than the customer, which also reflects respect for the customers.

Some salesmen have good habits and say, "Zhang Gong, there's nothing I can do first."

A salesperson has nothing more than a telephone. It's impossible to talk to a client without a phone call.

But most of our salesmen are very polite. They will ask for permission in the form of answering the phone. Generally speaking, the other side will be generous enough to say no problem.

But I tell you, the other person is in the bottom of his heart: "it seems that the person on the phone is more important than me, why he will talk so long", so the salesperson will never answer the phone when he first visits or visits.

It is important to call the phone truthfully, and then hang up quickly after the meeting.

Say "we" less "I".

The salesperson will give the other side a psychological hint when they say "we": the salesperson and the customer are together, thinking from a client's point of view, though it is only a word more than "I", but a little closer.

Northern salesmen have some advantages in working in the south. Northerners prefer to say "we". Southerners are used to saying "me".

Carry notepad with you

When you visit, you take notes of time and place and the name and title of customers; write down the needs of customers; promise customers to do things; the next time to visit them; also include your own work summary and experience, which is a good work habit for salesmen.

Another advantage is that when you take the time to make notes and listen to your customers, you can encourage customers to speak more about their needs. A sense of respect also arises in the hearts of your customers. Your next sales job can not be bad.

Keep the same way of speaking.

At this point, some of our young salesmen may not pay much attention to them. They are quick in thinking and speak fast. They speak more quickly and quickly. They are old enough to keep up with their customers. They do not know what you are talking about, they are easy to cause customers' antipathy.

Our company has a salesperson who is good at long project sales, that is, he is not talkative, nor does he have many brilliant ideas in selling technology. But he is very closely related to the supervision in the project, and the supervisor is usually the old engineer who will retire at the age of 60. This gentleman seems to have a great deal of research on the old man's heart. Every time he talks with the supervisor, he will get some income.

The best engineers are the staunch supporters of our products in this project.