New Leather Shoes Are Cracked On The Upper Surface Of &Nbsp; Merchants Refuse To Take Responsibility.
The newly bought leather shoes wear out for ten days, and the shoe surface is cracked. However, the merchants deny the quality problem by using the "low grade shoe polish" as an excuse.
Ms. Lee had to turn to the Nanchang County industry and Commerce Department for help.
According to Ms. Lee, in July this year, she bought a pair of "Andy bazaar" black full skin at the "Li Xin" shopping mall in Liantang for 560 yuan.
Women's Shoes
I didn't expect it.
leather shoes
Only ten days passed, and there was a serious crack on the vamp.
Ms. Lee took the shoes to find the shopping mall to ask for a refund, but the salesmen used "high-grade leather shoes to be treated with high-grade shoe polish. The cracks on the shoes were caused by the use of low grade shoe polish by Ms. Lee, not the quality problems of leather shoes". She refused to replace Ms. Lee's request for leather shoes.
Ms. Li thought that the reason given by the salesman was unthinkable, so he came to Nanchang County industrial and commercial bureau to complain.
After receiving complaints, the law enforcement officers contacted the responsible persons of Li Xin shopping mall in accordance with the principle of "who distributes who is responsible".
The law enforcement officer pointed out to the store manager that Ms. Andy spent 560 yuan on the newly bought "bazaar" leather shoes only for ten days, and there were cracks on the vamp, indicating that there was a quality problem in the leather shoes. According to the "three package" rule of footwear, there was a break in the "three pack" period, such as breaking the bottom, breaking off the side, serious stripping, and affecting the wear.
At the same time, law enforcement officials also said that shop operators can not "high-grade shoe shoes need high-grade shoe polish care, use low grade shoe polish will lead to cracks on the upper surface" as a pretext, refused to assume responsibility.
After the patient's mediation of law enforcement officers, finally
Market
Ms. Lee expressed willingness to return the purchase of shoes to consumers 560 yuan, and Ms. Lee also accepted the result of mediation.
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