Liaoning Announces Four Quarter Consumption Black List Shoes And Hat Category Top

In December 28th, the Liaoning Consumer Association announced the results of consumer complaints statistics in the fourth quarter of 2007, which handled 1283 complaints from consumers, and resolved 1164 items. It saved 810 thousand yuan for consumers, of which consumers received 5656 yuan of double compensation.

The top three complaints were department stores, household electronics, electrical appliances and services.

Clothing shoes and hats complaints occupy the first place, from the nature of complaints, quality problems accounted for 79.66%, still in the leading position.

Clothing shoes and hats accounted for 30%.

In the complaint cases, most of the quality problems of clothing and footwear are concentrated on the peculiar smell, pilling, fading, shrinkage, cracking, degumming, peeling and bottom breaking.

Case: Ms. Cheung, who bought a brand of shoes at the end of October this year, appeared to be degumming and breaking off in less than a month. After consulting with the merchants, she asked for a refund, but the other party agreed to give repairs only on the grounds of "manufacturers' regulations".

After mediation, manufacturers changed shoes for consumers.

Commercial housing contract has become a complaint difficult point in commercial housing complaints, the problem is mainly in violation of the provisions of the contract and non performance of the agreement.

Commercial housing will not be delivered in accordance with the contract; the property certificate and land certificate shall not be handled according to the regulations; the dispute over the pool area of the commercial housing; the housing quality problem should not be allowed to stay within the specified period; the charging project will be increased without authorization; the housing area will be arbitrarily reduced.

Case: in August this year, consumers bought a set of commercial housing, and signed a subscription agreement and paid a deposit of 20 thousand yuan.

At that time, the sales representative promised the development company to run the pre-sale permit in early September and make the payment by the end of 2007.

In early September, the developer informed consumers to sign a contract for the sale of commercial housing and pay the first payment. The consumer asked to see the pre-sale permit and was told that it was still being processed, and the developer changed the date of delivery to August 30, 2008.

Consumers believe that developers default, requiring refund of deposit, the consumer associations and developers repeatedly communicated, and ultimately refund the consumer 20 thousand yuan deposit.

In some areas, the existing regulations lag behind complaints in the fourth quarter, and some of the existing problems in some areas are lagging behind, such as airline baggage loss and compensation.

In addition, how to guarantee the quality of the old goods, since there are more than three packages, there is no corresponding legal protection, the loss can only be borne by consumers.

Case: Fuxin consumers Dongmou take a plane baggage loss incident, according to the existing "China civil aviation passenger and baggage domestic pportation regulations" stipulated in the standard of only 50 yuan per kilogram, and consumer goods in the total value of goods far apart, resulting in reconciliation.