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The New Consumer Protection Law Was Formally Implemented In March 15Th.

2014/2/18 13:06:00 225

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"return hard" has always been one of the hardest hit areas of a href= "http://www.91se91.com/news/index_s.asp" > online shopping < /a > consumer complaints.

The new consumer protection law, which is to be formally implemented in March 15th (hereinafter referred to as the "new consumer law"), provides "no reason to return goods within 7 days from the date of arrival" except for special commodities, which will relieve consumers of such worries.

"P" and recently, SAIC published the "Internet paction management measures" in accordance with the "new consumer law". It clarified that consumers, except for custom-made, live and perishable, digitalized products such as audio-video products and computer software, which were downloaded online or consumers were sealed up, delivered newspapers, periodicals, and other commodities that were not allowed to be returned according to the nature of commodities and were confirmed by consumers at the time of purchase, consumers had the right to return the goods within 7 days from the date of receipt of online shopping products, without giving reasons.

As a result, consumers' online shopping "regret right" will be supported at the legal and regulatory levels.

for this, many business owners interviewed said that in order to meet the needs of competition, the promise of no reason to return was earlier than the rule has been implemented for some time, and the time limit is also in line with or higher than the "new consumer law" standard. Consumers generally expressed support.

In addition, the legal profession believes that the "network paction management approach" not only protects consumers' rights and interests better, but also boosts Internet consumer confidence and promotes the increase of network pactions, so that network operators can benefit at the same time.

impulse is no longer afraid of regret

"at present, some well-known" a href= "http://www.91se91.com/news/index_c.asp" electricity supplier < /a > platform, in order to meet the needs of competition, and better serve consumers, many businesses have already implemented 7 days no reason to return the provisions.

Zhang Wei, who opened the cosmetics shop on Taobao for 6 years, told reporters. "But in order to prevent unnecessary losses, we will ask consumers to return the goods, such as buyers must ensure that the goods are intact, the packaging is not destroyed, and the freight is borne by the buyers."

this has also been affirmed by the well-known e-commerce platform.

Taobao network staff said, including 7 days without reason to return the goods and other security measures, in fact, already in the Taobao and Tmall has been in practice for a long time.

"In January of this year, Taobao also issued a notice that it will implement 7 days' no reason to return service" which has reached 6 years, and upgrade it to a return promise agreement. The seller can set up a 15 day return and further improve the level of consumer protection.

at the same time, relevant person in charge of Jingdong mall also said that users of Jingdong shopping on New Year's day can enjoy the corresponding rights and interests according to the "new consumer protection law".

And suning.com, Yi Xun, fan Ke Cheng and other electronic business platform "7 days no reason to return" has also begun to implement, the date of the refund service is in line with or longer than the "7 days" of the new consumer law.

(pfer to A3 version)

"for consumers, there is no reason to return the goods for 7 days, which means that we have the right to regret and let the impulsive consumption have a" cooling off period ".

Usually, consumers can only learn the details of the products through pictures while the online shopping, but sometimes the effect of the picture is quite different from the actual receipt.

The introduction of the new regulations has a certain protection for consumers' right to choose, and can also regulate the marketing behavior of merchants.

Miss Lin, the online shopping man, said.

merchants also benefit well /p >

for the implementation of the new regulation, while consumers are applauding, there are also worried sellers.

Online shop operator Xie said in an interview with reporters that according to the 7 day no reason to return the provisions, consumers may be caught in a blind choice, "I feel able to return, buy it first, try again, and then return, which will bring a lot of trouble."

And if the buyers who encounter malicious consumption take advantage of the 7 day cycle of online shopping, the free trial products will be returned to businesses a few days later, and they are really worried that there will be a considerable number of second-hand goods on hand.

for this reason, Qiu Baochang, executive vice president of Beijing consumer rights protection law society and director of Beijing Huijia law firm, told reporters: "because the law stipulates that the freight for returning goods is borne by consumers. In practice, we can see that the cost of using" regret right "is relatively large for online shopping of small items. Many consumers do not choose to return products from an economic perspective.

In the design of the system, the reality is not only to safeguard the rights of consumers, but also to the interests of sellers of electronic business.

"at the same time, because consumers have" regret right ", consumption has no worries, so consumers dare to buy goods at ease, which is conducive to boosting consumer confidence, thereby promoting the growth of Internet traffic volume.

In this way, the traffic volume of the seller of the electricity supplier has been increased, such as the 3 times of being returned, but the sales volume has increased by several times and dozens of times. In general, it is profitable, and the net < a href= "http://www.91se91.com" > the operator < /a > can also benefit from it.

Qiu Baochang said.