Danyang West Suburb Industry And Commerce Strengthens Consumer Rights Protection Work

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Since its implementation, people's awareness of consumer rights protection has increased significantly, and consumer complaints have increased significantly in the new situation.

The west suburb industrial and commercial sub Bureau adopted new measures to do well in the current consumer rights protection work.

First, we should strengthen the supervision of key industries.

The two is to strengthen the education and warning of the new consumer law.

Three is to strengthen the right.

Guidance of people.

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The municipality directly under the Municipal Bureau of industry and Commerce will hold a training workshop on consumer rights protection service stations, and launch a pilot work on 7 newly established standardized consumer rights protection service stations, and 26 responsible service stations in the jurisdiction will participate in the training.

It is understood that, in order to protect the legitimate rights and interests of consumers, establish and improve the social consumer rights protection network, the sub bureaus directly promote the standardized construction of consumer rights protection stations throughout the District, such as the community, shopping malls and other consumer places.

The pilot work of the 7 service stations launched on that day made specific requirements for the hardware preparation, establishment, standardization and operation of the service stations, requiring that specialized services and specialized personnel should be provided to carry out relevant services, so as to implement the consumer rights protection work.

While protecting the legitimate rights and interests of consumers, we should enhance operator's people-oriented business philosophy and image of honest business.

At present, the hardware construction of the 7 pilot shopping centers' rights protection service stations has been completed. On the same day, 12315 relevant personnel of the Municipal Bureau of industry and Commerce conducted on-site guidance, and made specific explanations on consumer mediation related business knowledge and consumer complaints.

It is reported that in the 1-8 month of this year, 391 complaints were received from the sub bureaus directly under the jurisdiction of the sub bureaus, 367 complaints were handled, 6 cases were investigated and dealt with, and the direct economic losses of consumers were recovered over 11 yuan.